Tag: holiday complaints

48 results found

Holidaymakers: The Consequences of making a False Holiday Claim!

Over recent years and in particular the last few months, this Organisation has been concerned about the rise of so-called regulated and unregulated claims management companies and their practices. In particular, we are concerned by the robust way in which holidaymakers are approached in resorts or when they return to the UK, appearing to encourage them to make a claim for illness following thei... 29 November 2016

Holiday Claims: A Culture of Compensation?

In March 2013, I was invited to make a presentation at the Association of British Travel Agents (ABTA); today they call themselves ABTA The Travel Association. I decided to discuss 'Perceptions & Futures' in which I revealed the nature and role of HolidayTravelWatch, the Consumer Perception of what goes wrong in holidays, Consumer Protesters and Campaigners. what our Organisation thought ab... 21 November 2016

What can I expect to get?

As the current UK Government has substantially changed the way in which people can access Justice, many holidaymakers are now resorting to running a legal case on their own, often without any research or formal advices! We cannot emphasise enough how important it is to receive advices before you head either into Arbitration, Mediation or the Small Claims Court! One area that you need to consi... 17 November 2016

HolidayTravelWatch warns Consumers on so-called 'After-Travel Care' Claims Companies

HolidayTravelWatch continues to hear from Consumers who have been cold-called by so-called Claims Management Companies. The premise of the call raises issues about that Consumer's 'recent' holiday. They appear to identify themselves as an 'After-Travel Care' team and apparently advise that they 'work with' Travel Companies and in one case, the Civil Aviation Authority (CAA). They inform Consu... 16 November 2016

Consumer group warns of and condemns cold-calling of Holidaymakers!

HolidayTravelWatch has been in existence for nearly 22 years, helping and guiding holidaymakers to deal with their travel complaints. The nature and range of our work reveals complaints from booking problems to suspicious deaths. We provide Consumers with an opportunity to review their complaints and learn how to self-resolve them; we achieve that with 97.5% of those who contact us. The remain... 17 October 2016

Holidaymakers’ complaints from the Flamingo Oasis Hotel on the Costa Blanca; our concerns!

In the last few weeks we have heard from a number of returning holidaymakers who have stayed at the Hotel Flamingo Oasis in Benidorm on the Costa Blanca in Spain. The most concerning aspect of all these complaints centres in on the illnesses complained of and how it apparently affected a large number of hotel guests. In an age when Consumers are told that to complain or claim is bad and that... 28 September 2016

HolidayTravelWatch condemns alleged fraudulent holiday claims activity

For several weeks, the Organisation has been monitoring 'chatter' within the travel industry, which is expressing concerns over the rise of apparent unethical practices within the travel claims industry. The Majorca Hoteliers Federation has expressed its concern about a collection of companies in England, who are apparently engaged in the practice of encouraging holidaymakers to make claims, b... 27 September 2016

Holiday Complaints & ABTA Arbitration

Concerns over escalating legal costs and delays in courts have led to the development of a pan-European move towards seeking better Ombudsman or Alternative Dispute Resolution schemes! If you discover that you are unable to resolve the complaint directly with the tour operator, one of the options you have is to present your case under the ABTA Arbitration Scheme (provided they are members of A... 29 December 2015

Holiday Complaints & The ABTA Code of Conduct

The ABTA Code of Conduct is but one device that you as a Consumer can use to help you resolve your travel complaints. As the rise of Ombudsman services, quasi-Ombudsman services, Alternative Dispute Resolution (ADR) demonstrate, it is important that you do not take such legalistic routes until: You have explored other options to advance your complaint, and Investigate any available Code of... 29 December 2015

The 10 top holiday complaints & experiences this 2015 holiday season!

I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv... 21 October 2015