Welcome to the PressCentre of HolidayTravelWatch
Since 1995, HolidayTravelWatch has been active in the Media. We have provided commentary on UK Radio, reaction to news items on UK TV, and provided assistance and on-screen comment Consumer Documentary Production for a range of Television Companies.
You can find the full list of our media appearances here.
If you are a member of the media and require assistance, please call the following numbers to our Team:
For all broadcast (radio & TV) and press enquiries please call:
03450179229 or out of hours 01215460650.
Please note, all requests for assistance will require confirmation either in writing or via e mail. You will be guided on this issue at the point of contact.
Please remember that whilst deadlines are often pressing, the resources of HolidayTravelWatch are primarily dedicated to assist the traveller or holidaymaker in difficulty.
If you have a long term project or need quick assistance please bear in mind that the consumer must come first – it would also help if you could develop a specific enquiry or enquiries before you call, as this will save a considerable amount of time in assisting you.
We are proud to have been associated with past innovative media production highlighting consumer rights. That role continues today with assistance and guidance given to many media organisations.
Please note that all reasonable care is taken in the production of our press releases and all information therein is verifiable through media, documentary, holidaymaker or witness sources. We would ask you to note the legal notice below.
Important information about your use of or reliance of this area is contained within our Legal Notice.
BBC Panorama's investigation into the 2015 Sousse beach attack has revealed the raw emotion that has remained hidden since that fateful day. The attacks have proved to be a watershed in Travel Advisories and how holiday destinations are sold; for British holidaymakers and their families it was not just about unbearable grief but an innocence that was lost in the sands of Sousse. Scenes from th... READ MORE 9 January 2017
Throughout our 22 year journey we have had the privilege of coming into contact with some very remarkable and determined people. Many are just ordinary Consumers trying to deal with the adverse situations they find themselves in whilst others are quietly working away in the background trying to secure change for the benefit of all Consumers. At the close of 2016, for the second year running,... READ MORE 21 December 2016
It is expected that up to 6.5m Brits will be heading off this season on a winter sports holiday. The range of sports are as wide and as varied from beginner level up to the highly skilled and adventurous. For many Britsm such a holiday will be unlike the beach and touring holidays they may have experienced in the past. Mixed in with the delights of peaks and mountain scenery is the promise of... READ MORE 7 December 2016
The recent press announcement by the United Nations World Tourism Organisation (UNWTO) and the World Travel and Tourism Council (WTTC), calling on the UK Prime Minister, Theresa May, to create the conditions for the resumption of flights from the UK to Sharm el Sheikh, has once again raised security concerns for holidaymakers. They argue that the UK Department for Transport security conditions... READ MORE 2 December 2016
Over recent years and in particular the last few months, this Organisation has been concerned about the rise of so-called regulated and unregulated claims management companies and their practices. In particular, we are concerned by the robust way in which holidaymakers are approached in resorts or when they return to the UK, appearing to encourage them to make a claim for illness following thei... READ MORE 29 November 2016
HolidayTravelWatch continues to hear from Consumers who have been cold-called by so-called Claims Management Companies. The premise of the call raises issues about that Consumer's 'recent' holiday. They appear to identify themselves as an 'After-Travel Care' team and apparently advise that they 'work with' Travel Companies and in one case, the Civil Aviation Authority (CAA). They inform Consu... READ MORE 16 November 2016
Yesterday we called on British Airways to reflect on their actions, following the diversion of flight BA 286 (SFO to LHR) to Vancouver. We suggested that the airline reflect on the incident and provide passengers with timely information so that they can determine whether or not they need to seek medical help. Within that press release we again set out our call for a universal 'Passenger's Righ... READ MORE 27 October 2016
Reports of a British Airways aircraft, en-route from San Francisco to London, having to divert to Vancouver, because of crew illness again raises the important issue of cabin air quality. In its ABC News report, a recording purporting to be from one of the flight crew, is heard to state to Air Traffic Control: "Toxic fumes; Toxic gas type fumes". The aircraft, an Airbus A380, landed safely i... READ MORE 26 October 2016
We are now only days away from the 10th Anniversary of the deaths of Christianne & Robert Shepherd, who succumbed to Carbon Monoxide poisoning whilst on holiday in Corfu. We are also over 12 months on from the Wakefield inquest held into their deaths. The horror of their fate was revealed by the findings of the inquest, which in turn has caused deep reflection at the heart of the Travel Ind... READ MORE 22 October 2016
HolidayTravelWatch has been in existence for nearly 22 years, helping and guiding holidaymakers to deal with their travel complaints. The nature and range of our work reveals complaints from booking problems to suspicious deaths. We provide Consumers with an opportunity to review their complaints and learn how to self-resolve them; we achieve that with 97.5% of those who contact us. The remain... READ MORE 17 October 2016