How to Resolve Your Holiday or Travel Complaints!
So, you have had the ‘holiday from hell’, or was your holiday less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident?
You are probably asking yourself, do you accept the tour operators solicitors advice, ‘that there is no liability’? Many holidaymakers are now being written to by the tour operators solicitors - many holidaymakers are freely giving their documents, photographs and videos, believing that their complaint will be dealt with fairly!
HolidayTravelWatch receives many calls from holidaymakers, who believed they were doing the right thing, and they have either not resolved their holiday complaint, or they did so on less favourable terms!
All of the holidaymakers in question, did not receive advices on their holiday problem, travel complaints or their demands for holiday compensation. They should not be criticised! They believed they were doing the right thing, they now feel betrayed by the companies they thought they could trust!
We always advise that on no account correspond with a tour operators solicitor without receiving independent advices.
On no account hand over documentation until you have received those advices.
On no account accept any compensation, particularly on behalf of children, unless you receive independent advice.
Through our helpline and the ‘Resolve’ section of our website, we can provide you with the basics on what to do when you return home, guiding you as to your obligations and rights, introducing you to the Package Travel Regulations and Industry Codes of Practice.
Of all the people who contact HolidayTravelWatch, some 46% are empowered to resolve the own travel complaints. However, where holiday illness is involved and no resolution can be found, access can be gained to our own experienced team of advisors and/or legal advices and representation.
After all, if you bought a faulty product from a High Street retailer, you would do something about it, why should the purchase of a holiday be any different?
Tags: holiday claims, holiday complaints, Holiday Food Poisoning Claims, holiday illness, Holiday Sickness
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
