A Government Survey has found that each man, woman and child spends nearly £13 per week on Package Holidays abroad. Such a purchase, for that precious 2 weeks, is often a major investment for most families. When HolidayTravelWatch was first formed it was quickly realised that holidaymakers needed a checklist to guide them when they encountered holiday problems. Such problems can range from holiday food poisoning claims, holiday accidents, sudden changes to holiday arrangements, flight delays and cancellations, sick aircraft syndrome.
Over the years HolidayTravelWatch has gained invaluable experience which it has endeavoured to share with as many holidaymakers as possible.
We have created the 12 Golden Rules of Travel which sets out how you should deal with your holiday complaints. If you do nothing else to prepare for your trip then ensure that you pack the rules!
The rules provide the basis of an action plan should you encounter any difficulties whilst you are abroad.
Follow these rules, and they will form the basis of information that you can use either in resort or when you return to the United Kingdom.
In addition to the 12 Golden Rules of Travel, HolidayTravelWatch launched its own Travel-Zine in June 2006.
The Travel-Zine contains more detailed articles on your consumer rights in holiday contracts and could aid you either before you travel, whilst you are on holiday, or when you return to the UK.
If you know of a family member who is experiencing difficulties whilst they are on holiday, provide these guides to them directly, or contact our helpline for free and confidential advices.