Prepare for every eventuality
Preparation is key to a safe and happy holiday. Those of you who simply rely on a description within a brochure or provided by the travel company online are asking for trouble. Things can and do go wrong and some tour companies seek to limit their liability to you by extensive terms and conditions and by poor descriptions of the places you intend to visit. You need to do your homework and be aware of the problems peculiar to your destination. That’s where our advice pages can help.
Holiday Advice - How do I deal with a hoteliers or tour operators response in Trip Advisor to my illness complaint?
We often talk to holidaymakers who having suffered poor conditions or illness at a hotel or on-board a cruise ship, place their comments on a Trip Advisor post. Quite correctly, Trip Advisor allows those subject to a negative or positive review to also place their comments in response to a holidaymakers viewpoint, The problem however arises when despite clear information that there may be som... READ MORE 13 August 2012
Holiday Advice - How do I deal with cruise, hotel, medical or tour operator 'help' for my holiday illness?
There are occasions when a situation may get out of hand at a holiday hotel or on-board a cruise ship, whereby many people are affected by illness. In those circumstances, the situation often arises where holidaymakers are quite angry that they have been exposed to a bug and will often demand that the hotelier and the tour operator does something to end their exposure to sickness! The respons... READ MORE 9 August 2012
The news that Hurricane Ernesto hitting the Yucatan Peninsula and how holidaymakers are being moved to emergency shelters presents the first of the dangers for the 2012 hurricane season. For several years we have warned about the problems faced by holidaymakers when choosing to travel to such 'risk destinations' during the UK holiday season. Whilst Britons look forward to that 'summer' break,... READ MORE 8 August 2012
As we can see from our helpline calls, Salmonella, Giardia, E-Coli, Norovirus, Serious Gastric and Ear Infections feature highly within the complaints we have received. For many holidaymakers however, their complaints tend to be focussed upon the quality aspects of their claims, so for example, you can see that many of those complaints include, cockroaches, flies on food, sewage smells, cloudy... READ MORE 6 August 2012
We have seen this year that many holidaymakers are booking their holidays in the belief that they are actually going to get what they ordered, only to find that substantial changes are made before departure, which lead to many complaints to our helpline! However, what do you do if you actually go on the holiday and when you get there what you ordered is not delivered? This is a trend which we... READ MORE 3 August 2012
I have been closely monitoring the range of complaints we have received these past few weeks from UK holidaymakers. The complaints stem from as far away as the Caribbean to the Eastern Mediterranean; some of them on cruise ships! The nature of the complaints we receive would at first glance only appear to be of a contractual nature, but they often hide the fact that the holidaymaker has suffe... READ MORE 30 July 2012
As our article in 2009 proved, many British holidaymakers experienced a 'holiday from hell', or a less than satisfactory holiday experience! Many holidaymakers suffered a holiday with serious or catastrophic consequences! Our latest articles for the 2010 holiday season (20 holidaymakers comments and a list of 40 current complaints), demonstrate that this year is unlikely to be any different f... READ MORE 3 May 2012
I was struck by the latest response by Trip Advisor, to the pressure that is being brought to bear on 'false' or inaccurate reviewing! This appears to have snow-balled from a Channel Four documentary - The Attack of the Trip Advisor! I have to say that words almost failed me after having seen this program; I am not sure what the program hoped to achieve by choosing to examine a very small part of the holiday reviews world. I feel that it is important to distinguish between the kind of complaints we hear of and those presented through this program. READ MORE 9 November 2011
Yesterday we published our list of '40 Ridiculous & Appalling Holiday Complaints' for the 2011 holiday season to date! There has been much criticism made of the 'holiday complaints' industry and how this is but part of the 'illness' that is running through our claims culture society. I have never made it a secret; if a holidaymaker suffers with a poor holiday contract or they become ill t... READ MORE 10 August 2011
I was attracted to a headline in the Daily Express this past week, which proclaimed, “Cheer Up, Holiday Packages Slashed”. The articles advises that ‘cash starved’ Britons could be facing the prospect of finding holidays abroad with anything up to 60% taken off the original holiday price! The author of the piece suggests that many holidaymakers are waiting until the last minute, when they could potentially enjoy discounts of between 10 & 30% off the brochure price! READ MORE 14 July 2011