Preparing for your holiday

Prepare for every eventuality

Preparation is key to a safe and happy holiday. Those of you who simply rely on a description within a brochure or provided by the travel company online are asking for trouble. Things can and do go wrong and some tour companies seek to limit their liability to you by extensive terms and conditions and by poor descriptions of the places you intend to visit. You need to do your homework and be aware of the problems peculiar to your destination. That’s where our advice pages can help. 

Trip Planning

Guide to the Travel Industry

It is essential that when you are making your travel arrangements that you book with an agent, operator or arranger who carries membership of one of the following organisations. By placing your booking with such a member, you are ‘buying’ extra consumer protection through ‘protection’ arrangements designed to give the Consumer confidence in that brand. These Travel Trade Bodies are there to pr... READ MORE 8 September 2015

Trip Planning

Planning your Holiday - Tips on how to choose the holiday that is right for you!

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Planning your holiday can be an exciting time; the promise of a far off beach and lazy days, away from the stresses of the world is hard to resist. However, some holidaymakers fail to plan their holiday and sometimes suffer disappointment with their chosen destination. Where such disappointment exists, it cannot always be said to be the fault of the tour operator of it can be shown that your 'choice' was not made with care! When you buy a car, or choose an electrical appliance, most people will research that product before making a final choice. The problem with holiday choices is that the temptation to 'click and go' and the ease at which you can make your choice, often with little description has all the potential to deliver disappointment. READ MORE 15 May 2015

Holiday Complaints

Holiday Advice - How do I deal with Holiday Complaints?

With the wide range of guidance and advice that is available, it is no wonder Consumers become confused when trying to find easy expert advice on how to deal with their holiday complaints! Our world has become so accessible, with the ability for Consumers to buy any holiday, any travel itinerary to any place in the world – we have truly become the ‘click and go’ generation! When holidaymakers... READ MORE 15 May 2015

Holiday Complaints

Holiday Advice - How do I deal with unhelpful Tour Operators?

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They say to err is human; to forgive, divine!  At various times in our lives, we all make mistakes or errors and most accept that they have done so and seek to repair any damage or loss of confidence created; that is natural human behaviour.  Companies behave in the same way because they are staffed by humans and therefore errors will arise!  Sometimes those errors or failures can be fixed quit... READ MORE 15 May 2015

Timeshares

What are my rights with Timeshare and Holiday Clubs?

We are receiving a growing number of calls from individual or groups of holidaymakers who have been affected by the aftermath of purchasing a timeshare or holiday club.  Timeshare is not just related to buildings but can also include boats, yachts and any other leisure items!  For many Consumers, they are faced with an uphill battle to understand the sales process and their rights and many are... READ MORE 4 December 2012

Timeshares

What is a Timeshare or Holiday Club?

What many people do not realise is that timeshare has its roots in Europe following the aftermath of the Second World War!  Individuals and families got together and bought a quarter share in a holiday property as a way of establishing an ‘investment’ following the gloom of the war years.  They would then rotate the period they bought so that everyone would get an equal ‘timeshare’ of the prope... READ MORE 2 December 2012

Trip Planning

Extreme Weather

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Between July and December of each year, we hear from holidaymakers affected by extreme weather events such as hurricanes or other natural phenomena. The complaints that arise from their holiday usually amount to being sent into what has become a disaster area or that they were not evacuated from danger. READ MORE 30 November 2012

Holiday Health

Visiting a doctor while abroad on Holiday

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We always hope that you have a good holiday and that you return in better health than perhaps you were in before you went!  With the growth of holiday hotels and resorts, the potential for accidents or illness is greater than at any time.  This is surprising in many ways because of the extensive publicity attached to a holiday brand when things go wrong; it is not beyond normal expectations tha... READ MORE 30 November 2012

Trip Planning

Your Holiday Brochure - How to choose your holiday!

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It is often the case that Consumers fail to recognise the importance of the holiday brochure, particularly when complaints arise. In simple terms, the brochure is the promise of good times, but it is also the promise that you will get the product you choose and pay for and it forms part of your contract. READ MORE 30 November 2012

Trip Planning

Overbearing Airport Security?

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We have heard from holidaymakers who have ‘complained’ about what they see as an over-bearing airport security, either here in the UK or at the airports of their destinations. Since 2001, we have all been subject to the increased airport security, in an effort to deal with the advised threat against travel, holidays and holidaymakers. For many holidaymakers, the prospect of navigating airport security can raise fears, tension, frustration, complaints and sometimes an over-reaction from airport security or border staff. READ MORE 29 November 2012