Holidays are important to us all.
For a few weeks a year, the holiday is a chance to escape the drudgery of work and everyday routine. Yet, rather than feeling rested, we often return home feeling cheated, having had a less than perfect time. Food poisoning, illness, injury, travel delays, flight cancellations, extreme weather, crime… they don’t mention any of this in the brochure.
In this section we identify the risks involved in travelling to certain destinations, and offer advice to help you prepare thoroughly for your holiday and stay safe while abroad. Much of this advice is drawn from the experience of other holidaymakers who have shown that they will no longer accept anything that’s less than perfect.
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I noted that the new system for gaining entry to the United States has been launched (12 January 2009). If you arrange travel to the United States, you must complete this application for each passenge READ MORE 17 January 2009
In February Molly dropped her daughter Sheree, aged 21 off at Heathrow to join her son Gary, aged 26 for the last week of his holiday in Tenerife. The next day she received a telephone call and nothing was ever the same again for the Maher family. The call told Molly that Gary was dead and Sheree was critically ill and in a coma from an apparent suicide attempt with pills and gas. Peter, Molly... READ MORE 15 January 2009
2008 will go down as the year when Corporate Responsibility died. The thin dividing line between excessive or aggressive behaviour and the quest to increase profits and influence, is usually stemmed by a corporate conscience. 2008 was the year when a corner was turned and whatever pretence existed that corporations worked within Regulatory frameworks, simply disappeared. Whole plane loads of holidaymakers found themselves in dire straights, some were advised upon arrival, that their chosen hotel was no longer available - where was their undeniable consumer rights before departure? READ MORE 15 January 2009
Apologies to regular readers of this column; I decided to take a short break, but, we have also been inundated with calls for assistance from angry and sick holidaymakers! I have been struck by the wide range of holiday complaints; poor hygiene and standards in hotels, unsafe balconies, exposed wiring, sickness demonstrating a very wide range of disease and threats to those who complain! I wa... READ MORE 16 November 2008
Tonight a young couple are sitting in their hotel room, frightened to go out, scared for their own personal safety. Why? They saved hard for a holiday to what they thought was an exotic and luxurious location, only to be faced with many contractual failings in the hotel they were staying in. Like most holidaymakers, they decided not just to complain, but to try and put right what has gone wr... READ MORE 3 September 2008
Then what do I see within the British press? Great excitement at the prospect that you can book a holiday for £2 a night! For those tempted by the real feast of what is on offer, hold back and ask yourself, what kind of deal am I really getting for that? For some reason the saying 'All that glitters is not gold' springs to mind. READ MORE 7 August 2008
Regular readers of this site will know that the 2008 holiday season is in full swing, with increased holiday complaints of illness or sickness at a wide range of holiday destinations. However, help may be at hand for the long suffering holidaymaker! Yes, that's right! A report in The Independent advises that US scientists state that 'Travellers tummy may be cured by an E-Coli patch'! The repor... READ MORE 20 June 2008
A Government Survey has found that each man, woman and child spends nearly £13 per week on Package Holidays abroad. Such a purchase, for that precious 2 weeks, is often a major investment for most families. When HolidayTravelWatch was first formed it was quickly realised that holidaymakers needed a checklist to guide them when they encountered holiday problems. Such problems can range from holiday food poisoning claims, holiday accidents, sudden changes to holiday arrangements, flight delays and cancellations, sick aircraft syndrome. READ MORE 7 June 2008
HolidayTravelWatch has reported previously on issues raised by parents on the management and operation of Kids Clubs. Occasionally we receive reports from parents of poor equipment or facilities, sometimes leading to minor injuries. In the same way that parents should be concerned about how a Kids Club is operated, they should assess the risk, by reference to the tour operators terms and condit... READ MORE 19 May 2008
We refer to the recent events and disturbances in Kenya, during which holidaymakers discovered that they were either not covered by their Travel Insurance or it was withdrawn before they travelled. We study, through the case examples of British Holidaymakers, how tour operators dealt with this issue, and raise an action plan on how to try and overcome the contractual difficulties posed by the lack of travel insurance to a risk destination. READ MORE 19 May 2008