Holidays are important to us all.
For a few weeks a year, the holiday is a chance to escape the drudgery of work and everyday routine. Yet, rather than feeling rested, we often return home feeling cheated, having had a less than perfect time. Food poisoning, illness, injury, travel delays, flight cancellations, extreme weather, crime… they don’t mention any of this in the brochure.
In this section we identify the risks involved in travelling to certain destinations, and offer advice to help you prepare thoroughly for your holiday and stay safe while abroad. Much of this advice is drawn from the experience of other holidaymakers who have shown that they will no longer accept anything that’s less than perfect.
Note: Important information about your use of or reliance on the content of this site is contained within our Legal Notice.
We always hope that you have a good holiday and that you return in better health than perhaps you were in before you went! With the growth of holiday hotels and resorts, the potential for accidents or illness is greater than at any time. This is surprising in many ways because of the extensive publicity attached to a holiday brand when things go wrong; it is not beyond normal expectations tha... READ MORE 30 November 2012
It is often the case that Consumers fail to recognise the importance of the holiday brochure, particularly when complaints arise. In simple terms, the brochure is the promise of good times, but it is also the promise that you will get the product you choose and pay for and it forms part of your contract. READ MORE 30 November 2012
For many years, HolidayTravelWatch has received information from holidaymakers about the holiday crimes that they have suffered with in their hotel or holiday resort. Since the early part of 2012, we have received an unprecedented number of calls from holidaymakers and the survivors left behind where suspicious death has arisen – we expect that trend to continue! It is clear that holidaymaker... READ MORE 29 November 2012
We have heard from holidaymakers who have ‘complained’ about what they see as an over-bearing airport security, either here in the UK or at the airports of their destinations. Since 2001, we have all been subject to the increased airport security, in an effort to deal with the advised threat against travel, holidays and holidaymakers. For many holidaymakers, the prospect of navigating airport security can raise fears, tension, frustration, complaints and sometimes an over-reaction from airport security or border staff. READ MORE 29 November 2012
Holiday Advice - How do I deal with a hoteliers or tour operators response in Trip Advisor to my illness complaint?
We often talk to holidaymakers who having suffered poor conditions or illness at a hotel or on-board a cruise ship, place their comments on a Trip Advisor post. Quite correctly, Trip Advisor allows those subject to a negative or positive review to also place their comments in response to a holidaymakers viewpoint, The problem however arises when despite clear information that there may be som... READ MORE 13 August 2012
Holiday Advice - How do I deal with cruise, hotel, medical or tour operator 'help' for my holiday illness?
There are occasions when a situation may get out of hand at a holiday hotel or on-board a cruise ship, whereby many people are affected by illness. In those circumstances, the situation often arises where holidaymakers are quite angry that they have been exposed to a bug and will often demand that the hotelier and the tour operator does something to end their exposure to sickness! The respons... READ MORE 9 August 2012
The news that Hurricane Ernesto hitting the Yucatan Peninsula and how holidaymakers are being moved to emergency shelters presents the first of the dangers for the 2012 hurricane season. For several years we have warned about the problems faced by holidaymakers when choosing to travel to such 'risk destinations' during the UK holiday season. Whilst Britons look forward to that 'summer' break,... READ MORE 8 August 2012
As we can see from our helpline calls, Salmonella, Giardia, E-Coli, Norovirus, Serious Gastric and Ear Infections feature highly within the complaints we have received. For many holidaymakers however, their complaints tend to be focussed upon the quality aspects of their claims, so for example, you can see that many of those complaints include, cockroaches, flies on food, sewage smells, cloudy... READ MORE 6 August 2012
We have seen this year that many holidaymakers are booking their holidays in the belief that they are actually going to get what they ordered, only to find that substantial changes are made before departure, which lead to many complaints to our helpline! However, what do you do if you actually go on the holiday and when you get there what you ordered is not delivered? This is a trend which we... READ MORE 3 August 2012
I have been closely monitoring the range of complaints we have received these past few weeks from UK holidaymakers. The complaints stem from as far away as the Caribbean to the Eastern Mediterranean; some of them on cruise ships! The nature of the complaints we receive would at first glance only appear to be of a contractual nature, but they often hide the fact that the holidaymaker has suffe... READ MORE 30 July 2012