Contact Us

If you have a Holiday Complaint, Holiday Problems, Holiday Sickness, and you require further information, advice and assistance, or you simply want to share your experiences with HolidayTravelWatch, then please use the following methods of contact.  Please note the response times for each method of contact and the legal notice below:

By E-Mail

Information on Response Times

Please note:  We continue to receive a very high demand for our service.  Please note the response times through each medium.  Currently, e mails are receiving a response time of 24 to 72 hours.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  We thank you for your understanding at this time.

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Writing to Us

You can write to HolidayTravelWatch at:

HolidayTravelWatch
PO Box 12768
Birmingham
B28 1AQ

Please ensure that you place sufficient postage on your letter. HolidayTravelWatch will not pay for letters with insufficient postage. Please ensure that if you send documents or photographs that they are copies and that you retain the originals. It is also important that you provide us with your contact telephone number, along with the best time(s) and day(s) when we may be able to call you.

We would also ask if you could ensure that when you post your letters or documents to us, that you put sufficient postage on the envelope. If the letter arrives without sufficient postage HolidayTravelWatch will not pay any surcharge. The Post Office will be asked to return it to you for your attention. This decision is regrettable, but it has been taken due to the growing number of letters being received without having been properly checked before posting. Your co-operation on this point will ensure that any enquiry reaches us without delay.

Information on Response Times

Please note:  We continue to receive a very high demand for our service.  Please note the response times through each medium.  Currently, all post is being reviewed and dealt with 35+ days.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  We thank you for your understanding at this time.

National Helpline Telephone Number

You can contact us directly on - 08450179229.

Information on Response Times

This line is very busy and when it is not answered, you will have the opportunity to leave a message. When you are asked to do so, please leave your name, contact telephone number (indicating the times that you will be available over the following 2 to 3 days), and a brief summary of the problem. Please note HolidayTravelWatch is experiencing a very high volume of calls at this time.

We will endeavour to return your call within 24 to 72 hours of your call. However, due to the nature of our service this may not always be possible. If there is a substantial delay, we will usually post a notice within this section of the website to advise you of call back periods. Currently calls are being prioritised and therefore you may not hear from us within the stated time period. We assure you that you will be contacted in due course. Your patience is greatly appreciated.

Please note:  We continue to receive a very high demand for our service.  Please note the response times through each medium.  Currently, calls are being dealt with on a 24 to 96 hour period.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  We thank you for your understanding at this time.