Contact

Hotel sickness, cruise sickness, holiday accidents, flight delays and cancellations, problems with holiday bookings all form part of the many complaints we receive! If you have suffered with any holiday complaints and you require further information, advice and assistance, or you simply want to share your experiences with HolidayTravelWatch, then please use the following methods of contact.

Call us

Contact HolidayTravelWatch directly: 0345 017 9229, alternatively, call us on +44 2080 456 056 if not in the UK. This line is very busy but you will be able to speak to one of our initial contact assistants.

Please have the information to the right of this page ready before you call.

Email us

 

Holiday Travel Watch Contact






















Write to us

HolidayTravelWatch
25-29 High Street
Kingston-Upon-Thames
KT1 1LL

When you write to us, please ensure that you include the following information:

  1. Your full name and address;
  2. Your contact telephone number(s) - this is important as this could help us to respond to you sooner!
  3. Your email address - (if you have one) this is important as this could help us respond to you sooner!
  4. Full details of your complaint;
  5. If you include copy documentation - DO NOT send originals, please make sure you only include copies.

Before you call:

Please have these details ready before you contact us:

  1. Your Full name and address
  2. Your home telephone number
  3. Your mobile number
  4. Your e mail address (enables us to give you guidance faster)
  5. The brief circumstances of your holiday complaint
  6. Time(s) and day(s) when we may be able to call you during the following 24hrs up to 5 days.

Response Times

The demand for the services of HolidayTravelWatch remains strong!  We receive many calls for assistance each day, some from abroad or those affected by travel crises.  Because of the nature of the calls we receive, and in order to ensure that those in great need receive contact at the earliest, we reserve the right to prioritise your call; this issue is set out in our legal notice. Whilst we would always hope to call, e mail or write to you in the time frames stated below, we cannot guarantee that you will receive contact in these time periods.  We do assure you however, that you will be contacted and we do appreciate your patience in that regard.

Calls

Currently, telephone calls are subject to prioritisation - those prioritised are receiving a response time of 24 to 72 hours - this is simply because there are some holidaymakers both at home and abroad who are experiencing extreme difficulties.  If you are not subject to prioritisation, we WILL endeavour to return your call within as soon as possible. However, due to the nature of our service this may not always be possible.  In any event, once you contact HolidayTravelWatch and provide an e mail address, you will receive a regular e mail advising of when we expect to call you. Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible. Your patience is greatly appreciated. We would ask you to refer to the Legal Notice below.

Emails

E mails are subject to prioritisation - those prioritised are receiving a response time of 24  to 72 hours - this is simply because there are some holidaymakers both at home and abroad who are experiencing extreme difficulties.

Those e mails not subject to this contact period WILL receive a response to their query.  In any event, once you contact HolidayTravelWatch and provide an e mail address, you will receive a regular e mail advising of when we expect to call you. Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible. Your patience is greatly appreciated. We would ask you to refer to the Legal Notice below.

Post

Please ensure that you place sufficient postage on your letter. HolidayTravelWatch will not pay for letters with insufficient postage.

We continue to receive a very high demand for our service.  Currently, all post is being reviewed and dealt within 21+ days.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  Please be assured your correspondence WILL be answered.   If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible. Your patience is greatly appreciated. We would ask you to refer to the Legal Notice below.

Limitation period issues

If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.

We would ask you to refer to the Legal Notice.

We are not ABTA

ABTA represents the Travel Industry; HolidayTravelWatch guides Travel Consumers.  We are not affiliated or connected in any way to ABTA.  If you intend to write to ABTA, then please do so through their website www.abta.com