Sadly, train delays and cancellations aren’t just reserved for commuters. Holidaymakers, too, can find themselves waiting on the platform for a train that refuses to show.
On 23 October 2007, European Regulation - EC Regulation 1371/2007 was introduced to deal with Rail Passengers’ Rights and Obligations and came into force in December 2009. (LINK TO /action/rail-passenger-rights/your-rights-as-a-rail-passenger)
As a rail traveller you can get compensation and assistance in the event of cancellation or delay. Compensation is also payable following accident, death, personal injury, and loss of or damage to luggage. There are further rights for disabled persons and persons with reduced mobility.
If you have been affected recently by a delay or cancellation, call us on 0345 017 9229 or email.
Want to know or learn more?
Why not read more about your rights as a train passenger.
It's not just us!
There have been many reports about this in the wider press, here is one such report from The Daily Mail.