A cruise can be the most relaxing and pleasurable of holidays. We do, however, regularly receive all manner of complaints.
Most relate to food and water quality, standards of hygiene, the state of on-board swimming pools, sewage smells, poor plumbing, flooding of cabins and the range of illness experienced on these holidays, such as Salmonella, Shigella, serious gastric problems and Norovirus.
Sometimes, passengers are unhappy about their cabins and service, the cost and crew. We also hear from holidaymakers who have suffered harassment, sexual assault or inappropriate behaviour.
Strangely, the destination makes no difference – the same complaints are heard whether cruising in the Caribbean, in the Mediterranean, around the British Isles, down the Nile or on Europe’s major rivers.
If you are returning from a cruise and have been affected by sickness, illness or any other holiday issues, call us on 0345 017 9229 or email.
Our Latest Alert!
We are currenly helping holidaymakers who sailed on the Queen Mary 2, find out more details about the cruise complaint and if perhaps you were affected and didn't realise!
Want to know or learn more?
We recommend reading this article about our political lobbying Safety Onboard Cruise ships and also listening to our radio interview about a survey we completed, and then check out the rest of our articles on this subject here.
It's not just us!
There have been many reports about this in the wider pres, here is one such report from the Daily Mail.