Package Travel Directive

This area conveniently pulls together all the reports we have produced relating to the Package Travel Directive & Package Travel Regulations campaigning documents and reports!

Within these reports you will see the evidence that has been presented to the EU Commission which details not only our analysis of how the law should be improved or amended, but also, in the words of the travel consumer - YOUR WORDS - which contain details of actual holiday complaints

Since 1992, holidaymakers have been able to ‘enjoy’ the protections of The Package Travel Regulations which were implemented following the creation of an EU Directive which promoted Consumer Rights in holiday contracts.

The impact of these Regulations and the actions of Consumers has had a profound effect upon the Industry and destinations.

We have witnessed a sharp increase in the realisation that something had to be done about health and safety within holiday contracts, however, despite the rise in consultancies that ‘manage’ health and safety for travel providers, there is always the sense that either much more needs to be done or that there is contentment that rests upon the relevant ‘local standard’!

Holidaymakers also require protection against ’significant changes’ to their holiday, brochure description, price changes etc, all of which are dealt with in the Regulations.

These very Regulations were under real threat because of the cases that seek to re-interpret what constitutes a ‘package’ – If they were successful and the EU Commission & Parliament failed to strengthen these rights for all EU citizens, their is no question, holidaymakers would be subjected to the ‘rights’ in contract pre-1992 which amounted to very little indeed!

In July 2013, the EU Commission published the long-awaited draft Package Travel Directive; a Directive for the future - hopefully, better travel rights for Consumers!

However, the battle is not yet over; the next round of argument and debate begins before the EU Parliament - your help in pushing for better rights is needed now more than ever!

This section provides an easy access to articles on the extent and application of your holiday rights under the Regulations.

The End of Consumer Protection? - The Package Travel Regulations

This is the second lead article from our Travel-Zine in which we comment upon the threat to the Package Travel Regulations following the recent decision by the Court of Appeal in R v CAA.   This issue is very important to the Consumer, particularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, cha... READ MORE 23 May 2010

Report to the EU Commission on the Future of The Package Travel Directive - 2010

HolidayTravelWatch has been engaged in researching and drafting their latest report to the EU Commission on the future of The Package Travel Directive.  This review is the latest in a long line of Consultations either commissioned by the UK Government or The EU Commission.  The Directive has been incorporated into UK Law in 1992 as The Package Travel Regulations.  Many thousands of holidaymaker... READ MORE 1 February 2010

Back To the Future For Package Travel Commissioner Kuneva?

The battle for the future of Consumer rights in holiday contracts continues! The news last week revealed that the CAA’s action against the Travel Republic now lies in tatters.  Once again, the issue of Financial Protection remains smouldering on its own funeral pyre.  Once again, the Travel Industry has split right down the middle between those that support the ‘Agency’ position and those that... READ MORE 15 November 2009

Stand-by To Lose Your Package Holiday Rights!

Those of us working within the Travel Industry (there are those who think that HolidayTravelWatch is not part of the Industry - oh well!) have since 2005, commented on the growth of the so-called DIY or Dynamically Packaged Holiday and the threat to Consumer Rights.  For our part, we have illustrated very clearly to the UK Government and the EU Commission the real detriment being suffered, not... READ MORE 1 September 2009

The Summer of Consumer Discontent 2008! Update on the Operation of The Package Travel Directive

In October 2007, HolidayTravelWatch submitted its findings and recommendations to the EU Commission on the Package Travel Directive.  Following that report, the EU parliament adopted a resolution calling for a 'renewed' EU Tourism Policy.  This was followed by a report, commissioned by the EU Parliament, which recommended a strengthening of the Package Travel Directive. We have decided to prov... READ MORE 17 April 2009

To Package or Not to Package? The Bio-Hazard & Bio-Crime Detriment!

The threat to The Package Travel Regulations still remains.  The EU Commission have initially reported that they see a case for a renewal of the Directive, but because of forthcoming EU budgetary and parliamentary elections, such proposals have to remain on ‘ice’.  That means that the earliest we are likely to witness any draft documentation is likely to be from mid 2009 onwards.  In the meanti... READ MORE 15 January 2009

Here Comes The Summer of 2008!

Summer has yet to arrive, but that does not mean that the heat of our favourite season has not radically altered the common sense and good practice of our favourite travel providers! Since the end of 2007, we have continued to receive reports of holiday illnesses, holiday accidents and illnesses arising from sick aircraft syndrome. The continual reports of poor food hygiene, or general poor st... READ MORE 19 May 2008

To Package or Not to Package - The Package Travel Regulations Guidance Note!

In September 2008, HolidayTravelWatch was invited to the Department for Business Enterprise & Regulatory Reform (DBERR), along with other Consumer Groupings, to discuss the future of Consumer Protection within Holiday Contracts. The debate centred around the review of the current EU Commission led review into the future of the Package Travel Directive, and the then proposed Guidance Note f... READ MORE 19 May 2008

To Package or Not to Package - The Government's Response to The Consumer Detriment and the HolidayTravelWatch Petition

The long and hard debate on the future of Consumer Protections under the Package Travel Regulations and the Package Travel Directive, are commented upon following the Government's response to our petition that Consumer Protection must remain paramount! To Package or Not to Package - The Government’s Response to The Consumer Detriment and Petition If you have been affected by any Package Holid... READ MORE 1 March 2008

Consumer Group Expresses Concern Following The Release Of The Package Travel Guidance Note

The Government has finally released its long awaited Guidance as to what apparently constitutes a 'Package'. It is evident that the response to the Department for Business Enterprise and Regulatory Reform (BERR) consultation has created a great deal of debate within the department. The new Guidance seeks to clarify a Court of Appeal hearing in 2006 into how a 'Package Holiday' is defined. We c... READ MORE 29 January 2008


  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....