Holiday Illness and Standards

By far the most common complaints we receive concern the standards of a hotel, complex, resort or cruise ship and the consequence of a failure in those standards; holiday illness!

We confront how standards are assessed and reveal the real cost to the UK of returning holiday illness - a cost that no tour operator pays for (relevant in the so-called compensation culture argument?)!

We also challenge the growing trend in recent years; that of bullying holidaymakers away from making complaints!

It seems to us quite a simple concept; if you manage standards in a holiday destination - that does not mean settling a claim with a cash payment in resort - it means actually dealing with the root cause of the problem and providing a high standard quality product, you reduce the potential for complaints and also the prospect of having claims made for a failed holiday.

You would be surprised how this obvious fact appears to have escaped many travel companies!

Failures & Complaints in the All-Inclusive Holiday! IV

Have you ever wondered about the life of a holiday representative?  Sun, sea and airports make up part of their daily live's, but the other side of the coin is having to deal with the  variety of Consumers and their problems.  We have all experienced the rep greeting you at the airport, checking you into your hotel and welcoming you at their party, all designed to introduce you to local life an... READ MORE 24 May 2012

3 New Concerns for Holidaymakers!

The volume of holiday complaints over the Christmas and New Year period did not lessen.  Our helpline has been inundated with calls from anxious travellers detailing problems with significant change, poor hygiene, Giardia, Salmonella, Cryptosporidium, price changes, fraud, assault, abandonment by tour operators, financial collapse, in all, a dire experience for many Consumers!  It is also an in... READ MORE 28 January 2012

The Shameful Cost of Holiday Illness

This major article first appeared within our own Travel-Zine - Get'Away - Your Route to Travel Rights. It attempts to calculate the cost of returning holiday illness to the holidaymaker, the NHS and British Industry. It was discovered that the cost to the Nation could be as high as £222m. The annual personal cost to holidaymakers on their return is calculated at £12.5m and the annual cost to th... READ MORE 23 May 2010

A Challenge to Holiday Complaints & The Travel Industry!

At this time there are many sick, angry and in some cases very frightened holidaymakers, having experienced the worst of a Traditional Package or so-called DIY Package Holiday.  The dignity in the face of such adversity, displayed by holidaymakers suffering with holiday illness, complaints or claims is to be acknowledged and applauded.  This past 3 weeks, our helpline has been inundated with ca... READ MORE 27 September 2009

The Cure for Holiday Illness & Complaints? Bring in the Heavies VI

We recently heard from a holidaymaker who had suffered with serious illness on his holiday.  He remains seriously ill.  He was not the only one and he also became aware that other holidaymakers before him had also become ill.  When he returned home he did what most holidaymakers do, he wrote his letter of complaint to the tour operator.  This tour operator has been established for many years an... READ MORE 9 February 2009

The Cure for Holiday Illness and Complaints? - Bring In The Heavies III

The other day we heard of an outrageous reaction to holidaymakers who reported to their rep that they were ill (there were others apparently ill at the resort).  The reaction from the rep?  The holidaymakers were ordered to leave the resort! The second story brings to it another element of pressure.  There is a hotel in Mexico, which according to holidaymakers we have been speaking to, present... READ MORE 13 October 2008

The Cure for Holiday Sickness and Complaints? Bring in the Heavies

Tonight, in a far off holiday destination, there is one very frightened family!  Why?  Well, they have had the temerity to complain about the failures within their holiday contract, oh, and they and their fellow holidaymakers, are also suffering with holiday illness or sickness.  Their reward?  They have been provided with their own shadows; they are being observed and followed by the hotel sec... READ MORE 11 July 2008

An Urgent Question of Standards - Holiday or Hotel Standards Abroad

The Lead Article in the latest edition of Get'Away raises important questions on standards holidaymakers may expect to receive in holiday contracts. This follows on from the continuing publicity of the Corfu Carbon Monoxide deaths, and the regular contact we receive from holidaymakers. We ask why is action not being taken to protect the ordinary holidaymaker in contract? To view the An Urgent... READ MORE 10 May 2007


  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....