Air Passenger Rights

If you were to read any newspaper, you could be forgiven for thinking that airlines are hard done by or prejudiced by the introduction of comprehensive air passenger rights under EC Regulation 261/2004.

The arguemnt will always focus around what happened during the ash cloud crisis, but these critics fail to tell you that the majority of flights pass off without incident (it was suggested in Brussels in 2012 that only 2% were affected by flight delays, cancellations and denied boarding)!

Even those flights affected are often pleaded with the 'extraordinary circumstances' defence, in other words a delay or other incident was caused by events beyond the airlines control.

By the time airlines have used the arguments available to them, many Consumers simply give up!

This has been recognised by the EU Commission and they are bringing forward an updated Regulation which will take the place of the current Regulation soon.

We say that from what we have seen and commented upon, the new Regulation imports a fairness for all, particularly after all the heavy lobbying carried out by the Airline Industry in Brussels. We say it is fair because we recognise that for Consumers, they want to see fair play - many do not want to see their favourite airlines being unjustly punished.  This should not be read as a sign that Consumers are weak in their resolve for justice; they are not! 

We also argue for clearer and better rights where you suffer damage to baggage or lost luggage.

The following articles demosntrate key issues in air passengers rights.

Report to The Transport Select Committee - Holidaymakers Air Travel Experiences | Political Lobbying | HolidayTravelWatch

The Transport Select Committee have requested stakeholders within the travel debate to submit their views on passenger's experience of air travel. A wide remit was produced, and HolidayTravelWatch has concentrated its report on the issues of 261/2004 and aircraft safety.  HolidayTravelWatch has called for a review of the directive 261/2004, including giving air passengers improved rights to com... READ MORE 5 June 2010

Consumer Objectives & The Aviation Industry - Response by HolidayTravelWatch to The UK Department for Transport

In the final Public Consultation this season, The UK Department for Transport has requested that stakeholders offer their views on their proposals to update the regulatory environment for the aviation industry.  HolidayTravelWatch has responded to their detailed questionnaire, dealing with the effect of their proposals on the proposed 'Consumer Objectives' - Safety - Consumers - Environment.  M... READ MORE 6 March 2010

Air Passenger Rights - Report to The EU Commission - The Consumer Perspective!

The EU Commission, through DG Mobility & Transport have ordered a Consultation into Air Passenger Rights.  Such rights involve areas such as EU Directives 889/2002 (Air Carriers Liability - particularly on the issue of mishandled luggage), 96/67 (Baggage-handling/Ground-handling), 261/2004 (Denied Boarding, Flight Delays & Flight Cancellation), 1107/2006 (Reduced Mobility Passenger Righ... READ MORE 26 February 2010

The 'Sneaky' Internet Airline Extras!

I have just booked a short flight for two with a major airline.  I reached the end of my booking to discover that a flight that I had thought was going to cost £139.00 was now in fact close to £250!  I was at the point of 'click n' go' - when I discovered that this cheap flight was £111 extra!  Why?  I decided to investigate!  I clicked back through my booking and discovered that there was a c... READ MORE 8 May 2009

  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....