Campaigning for Consumer Safety & Rights: What we do!

Whilst we provide help and assistance to Consumers who come to our helpline, we also pay forward that contact by using their story (where we have permission), and argue for improved safety standards or legal rights. Below we list the contributions we have made to the Travel debate but we have only listed the major items or events that deal with issues that affect Consumer travel. Aside from this list, we have also provided correspondence to politicians and civil servants, had numerous meetings both in Westminster, Brussels, Strasbourg and the United States, a number of meetings have been held under Chatham House Rules, provided pressure and information via Twitter, Google+ and Facebook, not to mention our extensive media contributions! Our work to bring your voice to those that make decisions has been a daily effort and given the important changes in our societies, this dialogue will continue:

 

Date:

Item:

Subject: Comments:
 

 

   
30/1/2017 ASHRAE: Teleconference meeting on developing Standard in Cabin Air Quality

Cabin Air Quality

Will be attending via teleconference
25/1/2017 Meeting with Major Charity to discuss Holiday Accommodation Safety

Accommodation Safety

Meeting with 1 x Major Charity
14/12/2016 CEN Brussels: Attending & Contributing at 1 Day Conference in determining Chemical List for Standard development in Cabin Air Quality

Cabin Air Quality

Attendance in Amsterdam
November 2016 UK Foreign & Commonwealth Office: Attending annual meeting for FCO Partners - Meeting with diplomats and sharing holidaymakers experiences

Risk Destinations

Consular Assistance

Attendance at FCO in London
20 & 21/9/2016 CEN Brussels: Attending & Contributing at 2 day Conference on developing an EU Standard on Cabin Air Quality

Cabin Air Quality

Attendance in Paris
26/8/2016 UK Competition & Markets Authority: Letter challenging Consumer Financial Protections/enforcement post Low Cost Holidays collapse

Consumer Financial Protection

Sent to CMA (Further exchanges)
1/6/2016 EU Parliament Brussels: Delivery of Brussels Statement on Holiday Accommodation Safety

Accommodation Safety

Precautionary Principle

Brussels Statement

Delivered in Person at the EU Parliament
1/6/2016 EU Parliament Brussels: Attending & Contributing to Holiday Accommodation Safety Conference

Accommodation Safety

Attendance in Brussels
31/5/2016 Creation of Precautionary Principle document for application in Holiday Accommodation Safety

Accommodation Safety

Precautionary Principle

Sent to EU Parliament & Campaigners
7/4/2016 UK Foreign & Commonwealth Office: Response to Consultation on Travel Advisories

Risk Destinations

FCO

Sent to FCO
9 & 10/3/2016 CEN Brussels: Attending & Contributing to Conference on the development of an EU Standard on Cabin Air Quality

Cabin Air Quality

Attendance in Bordeaux
26/2/16 Created Major Proposal on Holiday Safety Certificate

Accommodation Safety

Delivered to 1 x Major Charity, 1 x Tour Operator & MEP's
January 2016 ASHRAE: Teleconference on developing Standard on Cabin Air Quality

Cabin Air Quality

Attended via teleconference
24 & 25/11/2015 CEN Brussels: Attendance at 2 day Conference in Dublin developing an EU Standard in Cabin Air Quality

Cabin Air Quality

Attendance in Dublin
23/9/2015 EU Commission: Letter to Commissioner Jourova challenging decision to close Holiday Accommodation Safety

Accommodation Safety

Letter sent to EU Commission
8/9/2015 CEN Brussels: Creation of the Methodology to be applied on the Precautionary Principle in Cabin Air Quality

Cabin Air Quality

Sent to CEN & BSI
1/7/2015 CEN Brussels: Attendance in Paris and delivery of Paris Statement and Precautionary Principle research on Cabin Air Quality

Cabin Air Quality

Precautionary Principle

Attendance in Paris
3/5/2015 EU Parliament Brussels: Roundtable Meeting on Holiday Accommodation Safety (Carbon Monoxide one of the principal issues)

Accommodation Safety

Carbon Monoxide

Fire

Attendance in Brussels
30/4/2015 CEN Brussels: Creation of briefing document on Precautionary Principle, the issues & the Law, in Cabin Air Quality

Cabin Air Quality

Precautionary Principle

Sent to CEN & BSI
End of January 2015 ASHRAE: Attending teleconference on developing Standards on Cabin Air Quality Cabin Air Quality Attendance via teleconference
25/1/2015 CO-Gas Safety Event (House of Lords): Speech delivered on collective working on Carbon Monoxide issues Carbon Monoxide Delivered in Person at the House of Lords
23/9/14 International Air Transport Association (Paris): Attending & Contributing to Conference on Cabin Air Quality Cabin Air Quality Attendance in Paris
16/5/14 UK - All-Party Parliamentary Group on Carbon Monoxide: Report on Consumer Behaviour - Time to educate the Public & Regulating CO+ Carbon Monoxide Sent to APPCOG
2/5/14 AFNOR (French Standards): Submission of Form A for Standards work on Cabin Air Quality Cabin Air Quality Sent to AFNOR
22/4/14 CEN Brussels: Submission of Form A for Standards work on Cabin Air Quality Cabin Air Quality Sent to CEN
28/3/14 UK Department for Communities & Local Government: Report on Carbon Monoxide - The case for Regulating rented holiday accommodation Carbon Monoxide Sent to DCLG
6/2/14 European Aviation Safety Agency: Letter to Mr Ky requesting a Passenger's Right to Know about Cabin Air Quality events Cabin Air Quality Sent to EASA
January 2014 ASHRAE: Attendance at Conference to develop Standard in Cabin Air Quality Cabin Air Quality Attendance in New York City
28/1/2013 UK Department for Business Innovation & Skills: Report submitted providing comment on the proposed Package Travel Directive PTD Sent to UK BIS
4/11/2013 EU Commission & Parliament: Report submitted providing comment on Fire Safety in Holiday Accommodation

Accommodation Safety

Fire

Sent to EU Parliament & Commission
8/8/2013 UK Department for Transport: Report submitted on Review of Package Travel Directive - ATOL Implementation & Funding Arrangements

PTD

ATOL

Sent to DfT
7/6/2013 EU Commission - DG Justice: Report responding to Public Consultation on European Small Claims Procedure Small Claims Sent to EU Commission via Questionnaire
30/5/2013 CEN Brussels: Consumer Comments on CEN Standards for Aircraft Cabin Air Quality Cabin Air Quality Sent to CEN
25/5/2013 EU Commission: Response to VA & D Merger Proposal

Mergers

Consumer Choices

Sent to EU Commission
12/3/2013 ABTA: Presentation - Perceptions & Futures in Travel

Consumer Rights

Legal

Delivered in Person at ABTA
January 2013 ASHRAE: Attending Conference to develop Standard in Cabin Air Quality Cabin Air Quality Attendance in Dallas
16/11/2012 Australian House of Representatives: Report to respond to Inquiry into the arrangements surrounding Crimes committed at Sea

Ships Safety

Crime

Sent to Australian House of Representatives
31/10/2012 UK Cabinet Office: Challenging UK Government Policy on Public Information Films & Carbon Monoxide

Carbon Monoxide

Accommodation Safety

Sent to C.O.; numerous letters, e mails, 1 x Film, still no answer!
21/9/2012 UK Department for Transport: UN International Maritime Organisation: Report into Crimes at Sea Ships Safety Sent to UK DfT
9/7/2012 EU Commission: Presentation to DG Justice - The Battle of the Package Holiday PTD Presented to DG Justice in Brussels
3/7/2012 EU Commission - DG Justice: Response submitted on Public Consultation on a review of EU Passenger Ship Safety Legislation Ships Safety Sent to EU Commission via questionnaire
9/5/2012 EU Commission - DG Mare: Report submitted on the Public Consultation on the 'Blue Economy'

Ships Safety

Crime

Food

Crew

Sent to EU Commission & Online Questionnaire
24/4/2012 EU Commission - DG Move: Attendance at Brussels Conference on issue of Ships Safety post Costa Concordia Ships Safety Attendance in Brussels
27/3/2012 UK Parliament: Roundtable discussion on Crimes at Sea

Ships Safety

Crime

Attendance at Westminster
11/3/2012 EU Commission: Report on the Public Consultation on a possible revision of EC Regulation 261/2004 Air Passenger Rights Sent to EU Commission & Online Questionnaire
January 2012 ASHRAE Conference: Attending to create a standard on Cabin Air Quality Cabin Air Quality Attendance in Chicago
19/1/2012 UK Transport Select Committee: Report for the Inquiry into the proposed reforms of the Air Tour Operators Licence

ATOL

Consumer Financial Protection

Sent to UK Transport Select Committee
15/9/2011 UK Department for Transport: Report on the reform of the Air Tour Operators Licence system

PTD

ATOL

Sent to DfT
1/8/2011 European Aviation Safety Agency: Report on The Aerotoxic or Sick Aircraft debate - Additional Comments Cabin Air Quality Sent to EASA
7/6/2011 UN World Tourism Organisation: Letter to Secretary-General challenging exclusion of HTW post Berlin

UN

WTO

International Convention

Travel Consumer Rights

Sent to UNWTO

(Subsequent Letters to UNWTO & ECOSOC)

May 2011 UN World Tourism Organisation: Attendance at Berlin Conference to discuss Consumer Rights & International Travel Convention

UN

WTO

International Convention

Travel Consumer Rights

Attendance in Berlin
31/1/2011 Open Letter to Lord Young on Consumers access to Law Compensation Sent to Lord Young & Published on the HTW website
14/11/2010 EU Commission: Response to EU Commission on proposed TC Merger

Mergers

Consumer Choices

Sent to EU Commission
25/10/2010 EU Commission: Report submitted on Public Consultation on Air Passenger Rights

Air Passenger Rights

PRM's

Air Safety Issues

Sent to EU Commission
28/6/2010 EU Commission: Public Consultation on Air Passenger Rights - Further Observations post Brussels June 2010 Meeting Air Passenger Rights (Post Volcano) Sent to EU Commission
7/5/2010 EU Commission: Review of Package Travel Directive - Further comment post Stakeholder Meeting 22/4/2010 PTD Sent to EU Commission
22/4/2010 EU Commission & 27 Member States: Presentation on the Consumer Perspective on the proposed Package Travel Directive PTD Delivered on Brussels on 22/4/2010
6/3/2010 UK Department for Transport: Report on Defining the new Consumer Objectives

Aviation

Consumer Rights

Representation

Sent to DfT
5/2/2010 EU Commission: Report on a Review of the Package Travel Directive - 'The Summer of Discontent' 2009/2010 PTD Sent to EU Commission
14/6/2009 Australian CAA: Report on The Aerotoxic or Sick Aircraft Syndrome debate Cabin Air Quality Sent to ACAA
17/4/2009 EU Commission: Report on a Review of the Package Travel Directive - 'The Summer of Discontent' PTD Sent to EU Commission
2007/2008 Creation of Petition on UK Governments website to protect Package Travel Regulations PTR's Creation of online petition
1/10/2007 EU Commission: Report on the Review of the Package Travel Directive PTD Sent to EU Commission
9/8/2007 DBERR: Comment on the proposed Package Travel Guidance

PTD

Guidance for Consumers

Sent to DBERR
18/5/2007 EU Commission: Report on the Review of the Package Travel Directive in conjunction with the review of the EU Acquis

Package Travel Directive

UCPD

Unfair Contract Terms

Timeshare

Enforcement

Sent to EU Commission, DBERR & DfT
30/4/2007 Financial Services Authority: Bundled Travel Insurance Review - Comment on the proposed Regulation of Travel Insurance Travel Insurance Sent to FSA
22/4/2007 House of Commons Transport Select Committee: Report on Holidaymakers Air Travel Experiences Air Passenger Rights Sent to HoC's Transport Select Committee
22/2/2007 HM Treasury: Report - Travel Insurance Sales to Holidaymakers - A Case for Regulation? Travel Insurance Sent to HM Treasury
13/1/2007 Open Letter to The Right Hon The Lord Brennan QC: Compensating Victims of Overseas Terrorism

Risk Destinations

Compensation

Letter sent to Lord Brennan

Published on HTW website

10/12/2006 UK Treasury Select Committee: Supplementary report submitted on Regulation of Travel Insurance Travel Insurance Sent to House of Commons Treasury Select Committee
23/11/2006 UK Treasury Select Committee: Oral Evidence presented on Regulation of Travel Insurance Travel Insurance Oral presentation made to the House of Commons Treasury Select Committee
30/3/2006 UK DTI: Report reviewing operation of Package Travel Regulations Package Travel Directive & Package Travel Regulations Sent to DTI

Tags: Political Campaigning Safety in Holiday Accommodation Consumer Rights Consumer Champions


  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....

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