In support of quality holiday travel
We have a strong record of putting your story at the heart of the political debate!
At the core of all holiday complaints or problems lies the serious issue of what changes can be made; is it for example, always the case that the only way that improvements in holiday contracts can be acheived, is through the making of claims or seeking compensation?
Whilst that certainly has a role, particularly in serious illness cases, such as Salmonella, Shigella, Cryptosporidium, Norovirus etc, there is a need to seek change through political means.
Our Campaigns section covers a wide variety of topics and includes information on our campaigns on the Package Travel Regulations, the need for holidaymakers to ‘Whistleblow for Safety’ where holiday transport is deficient or the growing and serious issue of Aerotoxic or Sick Aircraft Syndrome.
We value holidaymakers input and we make sure your voice is heard!
Come on, step forward and take part – action now will provide a voice to your concerns and will contribute toward protecting you and your family when you travel in the future!
In this section you will find a sample of articles and reports from throughout the Campaigns section, which highlights our political work at Westminster, the EU Commission, various Aviation Authorities, all calling for increased protection for Consumers!
The other day I was on a crowded beach when I heard the very plaintiff cry of "Mommy - where are you Mommy?". I looked up and saw a 3/4 year old girl walking between all of the holidaymakers lying on the beach. It was quite clear that she was very upset and could not find her Mother amongst the crowds. The beach consisted of British, French, Dutch, Irish and Spanish holidaymakers. As the yo... READ MORE 21 August 2009
Enforcement comes from the verb 'enforce' which means 'to make people obey a law, or to make a particular situation happen or be accepted'. Tell that to a group of airline passengers, some of whom spent a very uncomfortable Saturday night on the floor of an airport in Slovakia! Those passengers paid good money to travel with a well known low cost airline, to travel back to the UK, only to hav... READ MORE 19 July 2009
Aerotoxic or Sick Aircraft Syndrome - The Consumer Perspective - Report to Australian Aviation Authorities
The Australian Civil Aviation Safety Authority (CASA), has called for evidence on the issue of Aerotoxic or Sick Aircraft Syndrome. Their investigation remit has stated that: "CASA has tasked this Expert Panel to review the national and international scientific research and other information around cabin air quality with the aims of: i. establishing the current state of knowledge in relation... READ MORE 14 June 2009
I have just booked a short flight for two with a major airline. I reached the end of my booking to discover that a flight that I had thought was going to cost £139.00 was now in fact close to £250! I was at the point of 'click n' go' - when I discovered that this cheap flight was £111 extra! Why? I decided to investigate! I clicked back through my booking and discovered that there was a c... READ MORE 8 May 2009
In October 2007, HolidayTravelWatch submitted its findings and recommendations to the EU Commission on the Package Travel Directive. Following that report, the EU parliament adopted a resolution calling for a 'renewed' EU Tourism Policy. This was followed by a report, commissioned by the EU Parliament, which recommended a strengthening of the Package Travel Directive. We have decided to prov... READ MORE 17 April 2009
We recently heard from a holidaymaker who had suffered with serious illness on his holiday. He remains seriously ill. He was not the only one and he also became aware that other holidaymakers before him had also become ill. When he returned home he did what most holidaymakers do, he wrote his letter of complaint to the tour operator. This tour operator has been established for many years an... READ MORE 9 February 2009
The threat to The Package Travel Regulations still remains. The EU Commission have initially reported that they see a case for a renewal of the Directive, but because of forthcoming EU budgetary and parliamentary elections, such proposals have to remain on ‘ice’. That means that the earliest we are likely to witness any draft documentation is likely to be from mid 2009 onwards. In the meanti... READ MORE 15 January 2009
We heard from an angry Father, whose son was hospitalised with pancreatitis. This followed from an evening out in one of the many bars in Kavos, where it appears that he had been served with spiked drinks. The dread of any parent is to hear that something bad has happened to a child, particularly when they are so far from home. Fortunately this young man recovered, and through the steely cou... READ MORE 15 January 2009
The other day we heard of an outrageous reaction to holidaymakers who reported to their rep that they were ill (there were others apparently ill at the resort). The reaction from the rep? The holidaymakers were ordered to leave the resort! The second story brings to it another element of pressure. There is a hotel in Mexico, which according to holidaymakers we have been speaking to, present... READ MORE 13 October 2008
Within our 'Call to Arms' feature, we have featured a hotel where many people have become very seriously ill and have made holiday complaints to HolidayTravelWatch. We have received complaints from British and Canadian holidaymakers, all complaining about the awful conditions at this complex. We have spoken to holidaymakers who have reported the effects of dreadful holiday sickness, some with... READ MORE 28 September 2008