In support of quality holiday travel

We have a strong record of putting your story at the heart of the political debate!

At the core of all holiday complaints or problems lies the serious issue of what changes can be made; is it for example, always the case that the only way that improvements in holiday contracts can be acheived, is through the making of claims or seeking compensation?

Whilst that certainly has a role, particularly in serious illness cases, such as Salmonella, Shigella, Cryptosporidium, Norovirus etc, there is a need to seek change through political means.

Our Campaigns section covers a wide variety of topics and includes information on our campaigns on the Package Travel Regulations, the need for holidaymakers to ‘Whistleblow for Safety’ where holiday transport is deficient or the growing and serious issue of Aerotoxic or Sick Aircraft Syndrome.

We value holidaymakers input and we make sure your voice is heard!

Come on, step forward and take part – action now will provide a voice to your concerns and will contribute toward protecting you and your family when you travel in the future!

In this section you will find a sample of articles and reports from throughout the Campaigns section, which highlights our political work at Westminster, the EU Commission, various Aviation Authorities, all calling for increased protection for Consumers!

Holiday Crime

Crime Complaints! What is happening in the Package Holiday?

These past few weeks I have been heavily engaged in reviewing calls we have received to our helpline from holidaymakers affected by the consequences of crime. The saddest of all these cases relates to the suspicious deaths of young people and the poor investigation or treatment of the survivors thereafter.  I want you all to spend just a small moment of your time to reflect on the deep sorrow a... READ MORE 24 July 2012

Holiday Illness and Standards

Failures & Complaints in the All-Inclusive Holiday! IV

Have you ever wondered about the life of a holiday representative?  Sun, sea and airports make up part of their daily live's, but the other side of the coin is having to deal with the  variety of Consumers and their problems.  We have all experienced the rep greeting you at the airport, checking you into your hotel and welcoming you at their party, all designed to introduce you to local life an... READ MORE 24 May 2012

Carbon Monoxide and other Toxins on Holiday

An Open Letter to APPGSG – Solutions to the Holiday Carbon Monoxide Tragedies!

Dear Members of APPGSG I had intended to write to thank you for your recent kind invitation to the House of Commons, to hear of the work of APPGSG and the updates from various members and organisations, particularly in relation to CO in holidays.  You may recall that I offered the view of HolidayTravelWatch on this important topic and provided what we believe are common sense solutions to this... READ MORE 8 May 2012

Carbon Monoxide and other Toxins on Holiday

Loud Questions over the 'silent killer' - Carbon Monoxide - in Holidays!

HolidayTravelWatch has learned through TravelMole, of the very sad case of a man, who was killed as a result of having being overcome by Carbon Monoxide (CO) fumes, whilst on a camping holiday in the Lake District.  We understand that his wife is suffering with the serious after-effects of CO exposure.  The article advises that the couple apparently brought their barbecue equipment into the 'po... READ MORE 19 March 2012

Holiday Illness and Standards

3 New Concerns for Holidaymakers!

The volume of holiday complaints over the Christmas and New Year period did not lessen.  Our helpline has been inundated with calls from anxious travellers detailing problems with significant change, poor hygiene, Giardia, Salmonella, Cryptosporidium, price changes, fraud, assault, abandonment by tour operators, financial collapse, in all, a dire experience for many Consumers!  It is also an in... READ MORE 28 January 2012

Access to Justice for Holiday Makers

An Open Letter to Lord Young - The Future of Civil Litigation in Holiday Claims!

Dear Lord Young  Whilst I appreciate you no longer occupy the role given to you by the Prime Minister, it is nonetheless important that we address a number of issues with you, as you were the architect of your report on the furture of civil litigation!  It is 15 years since this Organisation was created and I am writing to you in my capacity of Consumer Director.  In writing to you, I do so by... READ MORE 31 January 2011

Ships Safety Directive

Time for an EU Ships Regulation!

We have recently spoken with one holidaymaker who suffered an appalling experience onboard a ‘new’ cruise ship.  He like many others had saved hard for their holiday and experienced a complete failure in the delivery of the cruise product.  One striking comment he made was that ‘illness [was] an acceptable by-product of the cruise experience’!   We discovered that this holidaymaker had been il... READ MORE 29 October 2010

Air Passenger Rights

Report to The Transport Select Committee - Holidaymakers Air Travel Experiences | Political Lobbying | HolidayTravelWatch

The Transport Select Committee have requested stakeholders within the travel debate to submit their views on passenger's experience of air travel. A wide remit was produced, and HolidayTravelWatch has concentrated its report on the issues of 261/2004 and aircraft safety.  HolidayTravelWatch has called for a review of the directive 261/2004, including giving air passengers improved rights to com... READ MORE 5 June 2010

Travel Insurance

Travel Insurance Sales to Holidaymakers - A Case for Regulation - Report to HM The Treasury

This issue of Travel Insurance is very important to the Consumer, particularly where they suffer holiday problems.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service, and there are times when the presence of a Travel Insurance Policy is vital to the holidaymakers well-being!  HolidayTravelWatch h... READ MORE 5 June 2010

Access to Justice for Holiday Makers

Travel Companies to Repay Taxpayer?

The Government has recently announced that they are widening the system in place for Road Traffic Accidents, whereby the cost of medical treatment provided by the NHS, is refunded by the offending party and extending this scheme to all personal injury claims. We highlight this announcement in the latest edition of ourTravel-Zine, and ask if this now means that Travel Providers will have to pay... READ MORE 25 May 2010

  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....

Top Tags in Campaigns

Aerotoxic Aerotoxic Syndrome Toxins in Fuel