An Open Letter to The Turkish Ambassador in London - His Excellency Mr Mehmet Yigit Alpogan

Dear Mr Ambassador

I write on behalf of HolidayTravelWatch and the many British Holidaymakers who have contacted us.  We are a British National Consumers Organisation set up to help British Holidaymakers deal with their travel problems. 

In the past I have been very fortunate to have visited your beautiful country and savoured your history and the hospitality of the Turkish people.  Your country indeed offers the spectacle of great scenery, wonderful weather and a taste of something exotic.  The attraction of Turkey is what is so enticing to many British Holidaymakers, year in year out!

By the nature of our work, we often highlight difficulties in countries and resorts;  it is truly sad that I find myself having to report on the negative aspects of British Holidaymakers experiences to Turkey, in particular, The Holiday Village in Sarigerme in Turkey (formerly the Pegasus Palace & the Pegasus Tropical).  It is important for you to note that since 2006, we have highlighted problems reported to us by British Holidaymakers returning from this resort.

I take no comfort in reporting that this 2009 holiday season has been no different. 

In our latest press release, we call again, for the second time this year, for action to be taken in the face of confirmed reports of Salmonella, Cryptosporidium, Campylobacter and Serious Gastroenteritis in returned British Holidaymakers!

We have publicly asked for the Turkish and British Health Authorities to act to deal with this ‘annual fest’ of holiday complaints and resolve any difficulties which may exist at this complex.  What has the response been from either of the said Authorities?  Nothing!

It is evident that this complex is popular with many British Holidaymakers, but I am concerned that the experience of so many is creating a negative view of your Country and of the people of Sarigerme. 

Like so many other holidaymakers in other countries, British Holidaymakers work hard for 50 weeks of the year for that precious 2 weeks; I am certain that the Turkish People would be horrified to hear or read of the experiences of guests to their Country.

I also have no doubt that many Turkish People would also like to think that such experiences are rare and do not form part of an ‘expectation’ of a visit to Turkey.

Given the issues we have raised, I respectfully request that you contact and bring this issue to the attention of the Turkish Health Authorities and ask them to investigate the long running complaints from this resort.  I would also ask you to request that they liaise with their British counterparts in order to ensure that any future outbreak of illness, wherever that may be, is recognised early and acted upon by the said Authorities.

I am sure that you will agree that Tourism is an important factor for the European Economic Area and the EU Economies.  It is our view that a true sustainable tourist economy is not achieved by a continual flow of holiday complaints nor poor health and safety practices.  It is the responsibility of all within the ‘travel equation’ to proactively work for and prevent poor standards; that is the true mark of sustainability, evident by returning holidaymakers and their currency!

In anticipation of your assistance and on behalf of British Holidaymakers I would like to thank you for your help in this matter.  If you require any further information or assistance on this issue, then please do not hesitate to contact me on

Yours Sincerely,

Frank Brehany
Senior Consumer Advocate
For & On Behalf of HolidayTravelWatch

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