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A worldwide problem?

Problems can and do occur anywhere, as our Call to Arms feature indicates. No matter where you have travelled to, if you have been affected by sickness, illness or any other holiday issues, please contact us for free advice and assistance. 

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Hotel Aqua Fun Club, Marrakech, Morocco

October 2014 Holidaymakers alleged to us that apart from suffering with sickness whilst staying at this hotel they were also witness to others being ill - they have told us that at least one was subsequently diagnosed with Campylobacter upon their return to the UK Current Status Holidaymakers advised HolidayTravelWatch that they have apparently been offered £2000 (for a party of 4) as a resu... READ MORE 8 February 2016

Hotel Caribbean Village Agador, Agadir, Morocco

July 2014 Holidaymakers alleged to us that food quality was not what they expected and that some food was undercooked and not served at the correct temperature; they also claimed that cold food was not kept chilled such as salads and that they suffered with illness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide... READ MORE 9 November 2015

Hotel Crown Paradise Club, Cancun, Mexico

August/September 2015 Consumers told us of their allegations which included, poor quality food, food not at the correct temperature,  concerns at undercooked food, and sickness during their stay. Were you there at the same time? Did you suffer too, call us and see how we can help. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an... READ MORE 3 November 2015

Hotel Moon Palace, Cancun, Mexico

August 2014 Wedding party alleged to us that they experienced sewage smells in rooms, mould, bed-bugs, concerns over the cleanlines of the pool with food and plasters floating in the water, cracked tiles, concerns over the food quality and the fact that the party allegedly suffered with illness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve... READ MORE 27 October 2015

Hotel San Pawl, St Paul's Bay, Malta

February/March 2015 Holidaymakers advised and alleged that there was an unpleasant and lingering smell throughout their stay, that they had serious concerns over the quality of the food, that they became ill and were aware of others also sick and when they made complaints, the rep simply advised them that 'no-one else is ill'; if you have had a similar holiday experience then speak to one of o... READ MORE 15 October 2015

Hotel Terrace Club, Porches, Algarve, Portugal

December 2014/ January 2015 Consumers alleged that they made several complaints to the hotel and amongst their allegations they had concerns with food not at the correct temperature and of the quality of the food; they all alleged that they had suffered illness during their stay.. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an... READ MORE 28 September 2015

Hotel Praia de Rocha, Praia de Rocha, Portugal

December 2014/January 2015 Consumers made a number of complaints which alleged that food was uncovered, not properly cooked, not at the correct temperature, cats on the complex and that they had apparently suffered with sickness during their stay. If you have experienced similar problems, then call our helpline. Current Status Holidaymakers tell us that they are currently trying to resolve t... READ MORE 25 September 2015

Hotel Dona Sylvia Beach Resort, Cavelossim, Goa

November/December 2014 Holidaymakers advised us of their allegations that the hotel was suffering from a lack of hot water during theire first week and after complaining each day this was eventually fixed. They also alleged that they had concerns over food presentation and that they had all suffered with illness, some of whom had to attend a local hospital. Current Status Holidaymakers tell... READ MORE 25 September 2015

Hotel Petit Palais, Corvina, Italy

December 2014 We were told by holidaymakers that when they arrived they allegedly saw others ill and were concerned over food production and management; they advised that they were apparently ill and were told in was in the whole resort when they complained. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course.... READ MORE 24 September 2015

Hotel Vila Gale Nautico, Armarcao de Pera, Portugal

September 2014 Concerns and allegations raised over the quality of the BBQ food which apparently caused holidaymakers to suffer sickness during their stay; one has claimed that they have subsequently received a dignosis for Campylobacter. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information co... READ MORE 21 September 2015

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