This past few weeks has demonstrated that despite guiding Consumers for 20 years, the Travel Industry just does not seem to be consistent in delivering a good quality, safe and enjoyable all-inclusive holiday.
The complaints received each and every day reveal a catalogue of poor standards which I would wager a small bet that no Holiday Company Executive would introduce his or her family to such conditions, and best of all, pay for the privilege!
2 cases spring to mind as being typical; the first relates to The Great Parnassus in the resort of Cancun in Mexico. I have already done a press release calling on Consumers to take action, but for the sake of this discussion, I think it would be a good idea to list some of the complaints we have received. Holidaymakers told us that they experienced:
- [Witness to] other holidaymakers being ill;
- Excrement on the floor and furniture of the Public Toilets;
- Some power cuts;
- Dirty crockery and cutlery;
- Flies in/around the food,
- Food not served at the correct temperature;
- Some food served undercooked;
- Food uncovered;
- The swimming pool apparently evacuated and samples taken from the pool;
- Holidaymakers [themselves] suffering with sickness during their stay.
Consider now another set of complaints we have received, this time from a hotel in Spain. Holidaymakers have told us that they have experienced:
- Cockroaches in the restaurant;
- The Toddler pool was dirty and full of algae;
- Waste bins in the public areas were always full and not emptied;
- The swimming pool area was dirty and full of flies;
- The main swimming pool turned green and was closed for 2 days whilst they emptied it and refilled it;
- Holidaymakers spent time in their rooms because of sickness and were charged - despite being on an all-inclusive holiday - for food in their rooms;
- One holidaymaker suffered injury from a rusty nail sticking out of a public area chair;
- Parents reported that the kids club was overworked and that there was no sign in/out process used for security.
Is it me, or can you see a pattern here?
Is the excuse that money is tight for these companies and so sometimes standards drop - if that is the case, is that a valid reason?
The All-Inclusive Holiday Product is going to be around for some time to come, so, if the product is going to deliver, 2 things are going to have to happen if Standards are to improve:
- Travel Companies will have to up their game and deliver a good product, or
- Consumers are going to have to take action, because that is the only sure way that Standards will improve if the Industry does not take action!
How do I know this? 20 years of guiding holidaymakers and seeing how resolute action by Consumers can and does change company attitudes!