UK tour operator refuses to accept flight change times with small children causes significant problems - failure to provide significant change rights

I am after some information regarding a flight change concerning a holiday booked with [NAME OF TOUR OPERATOR]. My flight home has been changed from 14.20 departure to a 01.35 departure which is totally unacceptable when I am traveling with a child of 3 years. I will now land in Manchester at 04.30am after traveling through the night. I have been in to the store to speak with the reps who have tried to help my situation however the response they are given from their customer relations is that I can change to another holiday and would have to pay fees or lose the £300 I have already paid as they will not issue a refund. They do not consider the change to be significant and during phone conversations have told me that they believe it acceptable to travel through the night with a small child. I have now after spending close to 3 ho urs arguing with various people have managed to change my flight. The flight is on the same day but at a earlier time, I have however had to pay for this privelidge which again is unacceptable when the change has been forced upon me. Can you please advise me where I stand on the issue as I am unhappy with the service provided and do not believe [NAME OF TOUR OPERATOR] have made any effort to ease the situation when taking into account my individual needs.

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

Travel Alerts

Travelling soon? Avoid problems, get up to date notifications on your destination before you travel.

Free Map Alerts

Cancel alerts at any time.

Having a Holiday problem?

Our team can you help you. Just call our free Holiday Helpline or click the button below
Contact us