I am after some information regarding a flight change concerning a holiday booked with [NAME OF TOUR OPERATOR]. My flight home has been changed from 14.20 departure to a 01.35 departure which is totally unacceptable when I am traveling with a child of 3 years. I will now land in Manchester at 04.30am after traveling through the night. I have been in to the store to speak with the reps who have tried to help my situation however the response they are given from their customer relations is that I can change to another holiday and would have to pay fees or lose the £300 I have already paid as they will not issue a refund. They do not consider the change to be significant and during phone conversations have told me that they believe it acceptable to travel through the night with a small child. I have now after spending close to 3 ho urs arguing with various people have managed to change my flight. The flight is on the same day but at a earlier time, I have however had to pay for this privelidge which again is unacceptable when the change has been forced upon me. Can you please advise me where I stand on the issue as I am unhappy with the service provided and do not believe [NAME OF TOUR OPERATOR] have made any effort to ease the situation when taking into account my individual needs.
UK tour operator refuses to accept flight change times with small children causes significant problems - failure to provide significant change rightsLast updated 24 November 2009
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