UK tour operator fails to offer Consumer Rights for major Change to hotel accommodation

Dear Sirs I’ve retrieved today a telephone message left on my BT landline yesterday, Saturday 8th August 2009 at 1.14pm by your employee [NAME], stating that ‘a while ago’ (no date mentioned), an email was sent to me at my email address [E MAIL ADDRESS] advising me that there has been a major and total change to my holiday accommodation, due departure date Tuesday 11th August 2009. I have never received this email, and there has not been any form of interruption with my email account.  Therefore, I formally request that you send me a copy of this allegedly email sent ‘a while ago’ to my email address as stated above, or to print a copy and send it to me by post to my address below.  Whichever method you choose, it must be received by myself no later than Monday 17th August 2009.  As today is Sunday, and your customer care telephone service is not open on a Sunday, I cannot make contact with you until tomorrow morning, Monday 10th August 2009, the day before my departure.  I will be trying to make contact with you tomorrow morning, but should you read this email before this happens, please contact me as a matter of urgency on [TELEPHONE NUMBER] Please note that I reserve the right to seek professional and legal advice on this matter, and may seek recompense as stated in the terms of this booking.

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