UK holidaymaker wanted holiday offered by ABTA member - discovered on holiday that it was not provided by ABTA member! They consider that the risk they were opened up to presents a significant change to their holiday booking

Booked my holiday with online company called [NAME OF TOUR OPERATOR] who I made sure are ABTA members. Had a problem on holiday and followed the correct procedure for complaining at the resort and when I got home. Have had letter from [NAME OF TOUR OPERATOR] with the outcome of the complaint which I’m not happy with. Contacted [NAME OF TOUR OPERATOR] to tell them I would now be seeking advice from ABTA. [NAME OF TOUR OPERATOR] replied telling me the company who supplied the holiday aren’t ABTA members. This is what I can’t understand. I specifically used [NAME OF TOUR OPERATOR] knowing they were ABTA members, yet for some reason they used another company to buy the holiday from who weren’t ABTA registered. I of course had no say nor knowledge in them doing this. How was I to know that when I paid for my holiday and they had my money they used another company? All very confusing to me. Surely [NAME OF TOUR OPERATOR] is who I booked with so there should be no question of the being able to use ABTA. [NAME OF TOUR OPERATOR] are telling me to get a result I need to take the other company through the small claims court which I can’t afford to do. The other company involved is called [NAME OF ONLINE TOUR OPERATOR].
Would appreciate some advice as to where I stand with regards to the ABTA issue. – (EM – 8.11.09)

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