My wife and I booked a holiday with [NAME OF TOUR OPERATOR] in August 2008 fo r a river cruise on the [NAME OF BOAT] from Moscow to St Pertersburg for 1 nights in July 2009. We paid a total of £6000 + for the cruise, tours and airfare from Cyprus and return. 2 days before we were due to depart we finally recieved, by email, our tickets, only to find they were for the [NAME] boat which departed 2 days later. ( Same standard boat ). [NAME OF TOUR OPERATOR] admitted a major error had occurred, without admitting responsibility. At that late stage it was not possible to alter flights or visas, so they offered to put us up in a 5 star hotel in Moscow for 2 nights before we joined the cruise boat, they also offered us a night at the Bolshoi for the ballet. As we would have to leave the cruise two days early, to catch flights home from St. Petersburg, they offered us a one day whistlestop tour of the city in a private car with guide. However we feel that we lost two days of our cruise holiday, and only had one day in St Pertersburg instead of three. This would have been the highlight of the tour. Despite many emails, we believe we are not getting anywhere with [NAME OF TOUR OPERATOR]. We have asked for compensation of some £800 for loss of holiday and the costs of additioanl meals in our hoetl in Moscow. [NAME OF TOUR OPERATOR] are not ABTA or AiTOL registered and as we live in Cyprus, it is difficult to take legal action. Could you advise please.
Holidaymakers from Cyprus sold river boat holiday from Moscow to St Petersburg then discovered the details were wrong - UK tour operator failed to give full range of significant change rightsLast updated 15 September 2009
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