UK tour operator tells holidaymaker to claim off their travel insurer for significant changes made to holiday instead of providing significant change rights

[NAME OF TOUR OPERATOR] Cruise taken 23rd Oct.2009 2 full days lost due to technical fault on plane. [NAME OF TOUR OPERATOR] plane used but they deny any liability and refuse to acknowledge any responsibility. Other complaints in my letter to [NAME OF TOUR OPERATOR] have been totally ignored, and a bog standard reply from them telling us to claim from our insurers which we have and will receive £60 for delay.Total cost of holiday was £6500 for 2 couples

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