I have picked up my skiing holiday tickets this week (departing on 13/02/10) to Hotel [NAME] in Slovenia. I found that the type of accommodation that I ordered on 23/02/09 is not what I have received. I told the travel agent the type of accomodation I wanted. I have been to this hotel before in the hotel’s family rooms and gave the travel agent a full description of what I wanted as the brochure was not available at this early time. I described it as a family room which has 1 door entrance and two bedrooms, 2 tvs and two shower rooms. I booked 1 year early as there are only 6 of these family rooms in the Hotel [NAME]. In the confirmation from [NAME OF TOUR OPERATOR] last March, there was nothing to alert me to the fact that there was anything untoward about the booking. What I discovered yesterday is what I am getting instead, is one bedroom, 2 beds and 2 camp beds. This is [NAME OF TOUR OPERATOR] classification of a family room which was never explained to me. I discovered yesterday that the supplement I have paid for a family room was in fact a supplement not to be in the eaves. Until yesterday, I never knew that the 4 of us were sharing 1 bedroom and the children are on camp beds, nor did I know that I was charged a supplement for not being in the eaves. The travel agent never explained any of this to me in the past year until yesterday. They are denying that I gave them the full description of the family room that I have stayed in before. So it is their word against mine. As we are departing on 13/02 for a week which is half-term, there is no other accommodation available at such short notice and at such a busy time. I feel totally devastated that I am paying a lot of money for accommodation that I would never have booked if I had been told about it. I have been let down badly by the total incompetence of the travel agent. Can you advise me if there is anything I can do?
Major change to hotel accommodation in Slovenia - UK tour operator fails to advise until tickets arrive and fail to accept that a significant change has arisen!Last updated 30 January 2010
In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.
Travelling soon? Avoid problems, get up to date notifications on your destination before you travel.Free Map Alerts
Cancel alerts at any time.