I purchased a holiday online for me and my partner with [NAME OF TOUR OPERATOR] online for the sum of £524 for a 7 night package deal. Upon receiving the confirmation/final invoice we have realised that we have to leave our hotel on sunday 13th June by 12 noon but our flight home doesnt depart until monday 14th June at 08.00am which leaves us with nowhere to sleep sunday night. I contacted [NAME OF TOUR OPERATOR] assuming this is a booking error and was told that this is correct and i am to purchace a “late checkout” when at the hotel to my own cost which they do not know the cost of and that this is in their terms and conditions. I have looked over the booking and read their terms and conditions but there is no mention of this what so ever….I am very upset as this is the first time i have booked a holiday and was under the impression that a package deal flight and accomodation for a set price but this is not the case here and i am very unhappy that a well known travel agents like [NAME OF TOUR OPERATOR] is prepared to leave us in a different country with nowhere to sleep because “its stated in our terms and conditions”. Can they do this? –
Major change to holiday duration; UK tour operator failing to offer significant change rightsLast updated 27 January 2010
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