Major change to hotel food facilities in Cyprus for UK holidaymaker

Dear Sir/Madam, We are currently staying at The [NAME OF HOTEL] in [RESORT], Cyprus booked through [TOUR OPERATOR].  This is rated in their brochure and on line as [STAR CLASSIFICATION]. After being here for 2 nights and attempting to give the restaurant the benefit of the doubt, lunch and dinner are somewhat inedible, breakfast is copeable.We have booked on an all inclusive basis and therefore are in a dilemma. In addition I am 8 weeks pregnant and need to naturally eat a well balanced diet to keep my health in check.  The accomodation itself is fine and could scrape a [STAR CLASSIFICATION] rating, bearing this in mind and trying to meet [TOUR OPERATOR] in the middle we have requested to be downgraded to a bed and breakkfast basis therefore refunding the difference so we can afford to go out of the hotel and eat elsewhere.[TOUR OPERATOR] are refusing to do this and tell us the only alternative is to upgrade to a different hotel which will cost us more money, more money that we don’t have.  All we are asking for is that [TOUR OPERATOR] provides us with the [STAR CLASSIFICATION] food we were promised and honestly paid for. If they are unable to do this then we would like to be refunded our hard earned cash.
Can you help and advise please? 

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