Hotel fully booked - UK tour operator fails to give Consumers full rights

My daughter and friends recently booked a package holiday through [NAME OF TOUR OPERATOR](part of [NAME] group) but yesterdat (4 days b efore they are due to travel) they were informed the hotel was fully booked and could not accommodate them. [NAME OF TOUR OPERATOR] have found them another hotel but at an additional cost of £200. Should it be the responsibility of [NAME OF TOUR OPERATOR] to pay this additional amount under the Packaged Travel Arrangments section 13?

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

Travel Alerts

Travelling soon? Avoid problems, get up to date notifications on your destination before you travel.

Free Map Alerts

Cancel alerts at any time.

Having a Holiday problem?

Our team can you help you. Just call our free Holiday Helpline or click the button below
Contact us