Booking system problem presents UK holidaymaker with the wrong week

I booked a holiday on Saturday evening with [TOUR OPERATOR] when the confirmation e mail came through it was for a week earlier, they have told mre today that i cannot change the date and i have lost the money i paid for my holiday ! Is this correct ?

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

Travel Alerts

Travelling soon? Avoid problems, get up to date notifications on your destination before you travel.

Free Map Alerts

Cancel alerts at any time.

Having a Holiday problem?

Our team can you help you. Just call our free Holiday Helpline or click the button below
Contact us