I have made a telephone booking with [NAME OF ONLINE TOUR OPERATOR] for a 6 night all inclusive break i n Ibiza for 2. On the telephone I explained that I wanted a holiday as cheap as possible for 7 nights, the operator managed to get me a deal for 6 nights & 7 days departing on 27 night all-inclusive holiday to Ibiza only for 5 nights in hotel - failure of significant change rights 9th Aug which I was happy with. He then said he would email me flight times and details which he didnt. I then chased him up and asked him to confirm flight times so that I could arrange transport to the airport. I then realised that due to the flight times we are only getting 5 nights stay as we depart Gatwick at 23.55 on the 29th and will arrive at the Ibiza hotel approx 6am 30th. we then depart from our room at 12 midday on the 4th sep but dont fly until 3.10 am 5th sep so in affect we are only stating at the hotel for 5 nights but paying for 6. The tour operator admitted he had made a mistake so we were put through to the ammendment department to change the flight times to an earlier departure time so that we can make use of the payed for night on the 29th as we were misled into thinking we had 6 full nigh ts but they are refusing. We have also asked if they can change the night booked of the 29th to the 4th so that we have the room for a full day on the day of the departure but are still refusing unless we pay supplements. Do I have any rights o
7 night all-inclusive holiday to Ibiza only for 5 nights in hotel - failure of significant change rightsLast updated 13 August 2009
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