Essential holiday reading!
The Hot Issues Travel Blog provides regular comment on travel related issues, often arising from holidaymakers’ concerns and complaints. Subjects covered range from holiday illness and hygiene standards through to risk destinations and Aerotoxic or Cabin Air Quality.
Last week, Low Cost Holidays went into administration, leaving around 140,000 people in limbo with their travel plans. For most people, there have so far been no clear answers on whether their holiday has been booked and paid for, and now it has been revealed that the company only set aside €1.3 million as a bond with the Spanish authorities – meaning customers will only be refunded approximat... READ MORE 20 July 2016
I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with... READ MORE 17 June 2016
This past week, I have been hopefully offering reassurance across the airwaves, to Consumers worried about flying. I have tried to provide facts about how your security in EU airports is regulated, by reference to 2 principal European Regulations and further laws within the UK. The sheer horror of Brussels cannot be summarised in words except to say that such actions, from Lahore to the sands o... READ MORE 5 April 2016
As if Tourism and the lot of holidaymakers hadn’t suffered enough after 2015; this year has revealed the latest threat to Travel through the arrival of the Zika Crisis! Through this past week I have seen all sorts of sensationalist headlines, some declaring that you are not safe from the ‘head shrinking virus’. So, I thought it was time to set out a few facts to help you understand the issues a... READ MORE 9 February 2016
I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv... READ MORE 21 October 2015
Regular readers will know that I have some serious concern about Magaluf on the island of Majorca. My concerns are centred around the fact that it is evident from speaking with reps and with people who live there, that there is a culture of crime, irresponsible selling and indeed misselling, which is Industrial in its scale of operations! So to give you an idea of Magaluf and its problems, you... READ MORE 14 September 2015
This past few weeks has demonstrated that despite guiding Consumers for 20 years, the Travel Industry just does not seem to be consistent in delivering a good quality, safe and enjoyable all-inclusive holiday. The complaints received each and every day reveal a catalogue of poor standards which I would wager a small bet that no Holiday Company Executive would introduce his or her family to suc... READ MORE 9 September 2015
The recent atrocities in Tunisia and Thailand serve to make the point the the world has become regionally complex and offers a risk to many ordinary people, unaware of their potential exposure to that risk. Many of you following me will know that my view is quite clear; because of the complexity and risk that exists in the world, you can no longer sell holidays via a one-stop universal model.... READ MORE 25 August 2015
Just before this last week-end, we were speaking in the press about 'risk destinations' and the failure of brochures and UK Foriegn Office Advisories to spell out exactly what kind of problems exist in some destinations. We have been speaking about these issues since 2007; the premise is simple - some destinations attract a higher risk, such as terrorism, civil disorder or extreme weather even... READ MORE 24 August 2015
With sincere apologies and acknowledgement to the Eagles famous song, 'Welcome to the Hotel California', we have been hearing from holidaymakers who have been describing their recent holiday experience in the Canaries as 'This could be Heaven or this could be Hell'! As the title of this article suggests, these holidaymakers are alleging that they have been exposed to the parasite that causes C... READ MORE 6 August 2015