Cuba

Cuban crisis?

Imagine if an indulgent holiday on this tropical Caribbean getaway was marred by a disastrous event or an unsatisfactory product offering. The range of complaints and problems we hear about includes sub-standard accommodation, poor hygiene, food poisoning, badly maintained swimming pools and holiday accidents. Fortunately these are few and far between, so for most people Cuba remains a happy holiday experience.

The articles below should guide you on the risks of travelling to Cuba. If you are returning and have been affected by Norovirus, other illness, assaults, or any other holiday issues experienced at your hotel or resort, please contact us.  

Note: Important information about your use of or reliance on the content of this site is contained within our Legal Notice.

Hotel Blau Costa Verde, Playa Pesquero

February/March 2015 Consumers alleged to us that they experienced poor quality food, food not served at the correct temperature, bathroom furniture not of good quality which caused water leakeage and contributed to a fall and that they also suffered with sickness. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due cou... READ MORE 5 November 2015

Hotel Memories Flamenco, Cayo Coco

March/April 2015 Holidaymakers alleged that food was repetitive and they felt that it was recycled, the food was not always hot or served at the correct temperature, food was left uncovered for a long time and that this apparently attracted flies. One holidaymaker alleged that she found a cockroach in the food and reported this to staff; they also allege that they suffered with illness. Holida... READ MORE 30 October 2015

Hotel Pestana, Cayo Coco

February 2015 We received allegations from Holidaymakers about their concerns with the buffet and animals/insects on the complex; they also alleged that they had suffered with sickness Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert Hot Issues No hot issues have be... READ MORE 30 September 2015

Hotel Sol Cayo, Santa Maria

January 2015 Reports received from holidaymakers alleged that they had experienced building work, cold food and poor food management; they also claimed that they had apparently suffered with sickness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert... READ MORE 30 September 2015

Hotel Sol Cayo Guillermo, Jardines del Rey

December 2014 and January 2015 Reports received from holidaymakers alleged that they had experienced building work, cold food and poor food management; they also claimed that they had apparently suffered with sickness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information conc... READ MORE 21 September 2015

Hotel Brisas, Guardalavaca

September 2014 Serious complaints & allegations received from holidaymakers included that food quality was of concern along with insects, dogs and excrement in public areas; holidaymakers advised that they had suffered with alleged illness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due cours... READ MORE 11 September 2015

Riu Playa Turquesa, Guardalevaca, Cuba, Holiday Complaints, August 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during August 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please c... READ MORE 5 December 2013

Hotel Melia Peninsula, Varadero, Cuba, Holiday Complaints, Aug/Sept 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during August/September 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems... READ MORE 11 October 2013

Hotel Melia Cayo, Santa Maria, Cuba, Holiday Complaints, July 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during July 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please con... READ MORE 9 August 2013

Sandals Royal Hicacos Resort, Varadero, Cuba, Holiday Complaints, May/June 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during May/June 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please... READ MORE 30 July 2013

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

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