Cruise

A raft of criticism?

A cruise can be the most relaxing of holidays and most people have nothing but happy memories. We do however regularly receive complaints. Most relate to food and water quality, standards of hygiene, the state of on-board swimming pools, sewage smells, poor plumbing, flooding of cabins and of course the range of illness experienced on these holidays, such as Salmonella, Shigella, serious gastric problems and Norovirus. Sometimes, passengers are unhappy about the standard of cabins, service, cost and crew. We also hear from holidaymakers who have suffered harassment, sexual assault or inappropriate behaviour. Strangely, we find that the destination makes no difference – the same complaints are heard whether cruising in the Caribbean, in the Mediterranean, around the British Isles, down the Nile or on Europe’s major rivers.

The articles below should guide you on the risks involved on a cruise. If you are returning from a cruise and have been affected by sickness, illness or any other holiday issues, please contact us. 

Please note: Any vessel cited here has already appeared within our ‘Call to Arms’ feature. 

Important information about your use of or reliance on the content of this site is contained within our Legal Notice.

MV Azores

February/March 2015 - Northern Lights Experience Cruise Cruise passengers alleged that they had concerns over the quality of the food and that it was not always served hot; they further alleged that they suffered with sickness whilst on the cruise. Current Status Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we will report back in this sectio... READ MORE 30 October 2015

MS Thomson Celebration

September/October 2014 - Black Sea Cruise. Holidaymakers alleged that they were given a notice when they arrived on-board that there was an outbreak of Norovirus. They indicated that they were aware that others were ill and that they too alleged illness whilst on this cruise; if you have been affected by similar issues, then call us on the number above. Current Status Holidaymakers tell us t... READ MORE 29 September 2015

RV Manashputra, Passage through Assam River Cruise, India

January/February 2015 - Passage through Assam River Cruise Holidaymakers alleged that they witnessed others being ill and that the food was not at the correct temperature, there was apparently an inconsistent hot water supply and that they had suffered with sickness during this cruise. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provi... READ MORE 28 September 2015

MS Thomson Majesty, Christmas Cruise

December 2014 - Christmas Cruise Holidaymakers advised that when they arrived onboard there was a letter on their beds advising that there was allegedly norovirus on the ship. They reported to us that they were confined to their cabins and had to sign a letter (we would never advise signing any letter in resort without first seeking advice). Current Status Holidaymakers tell us that they are... READ MORE 25 September 2015

Cruise Boat Katrina, Yangtze River Cruise, China

October/November 2014 Holidaymakers alleged that they had serious concerns with food production and that they had apparently suffered with sickness on the cruise. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert Hot Issues  No hot issues at present. Press Releases... READ MORE 18 September 2015

Regina Rheni II

Medieval Cruise, River Rhine, August/September 2014 Holidaymakers complained and alleged that they experienced old and musty cabins, sewage smells, concerns over general quality and that they had apparently suffered with sickness whilst on-board. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other inform... READ MORE 15 September 2015

MSC Opera

Iberian Peninsula Vruise August 2014 Holidaymakers reported alleged illness and problems with sewage smells from toilets, concerns on cleanliness and food quality; if you have been on a similar cruise experience then call us for help. Current Status Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we will report back in this section. Other info... READ MORE 10 September 2015

MV Sapphire Princess

August 2014 - Singapore Grand Prix Cruise Complaints centered in on the alleged poor quality of food and its temperature from which holidaymakers advised that despite complaints they suffered with alleged illness. We can help you if you have had a similar experience if you call us. Current Status Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared... READ MORE 10 September 2015

RMS Queen Mary 2 | Far East Cruise | Holiday Complaints | April 2014

Principle Information: If you have travelled to or stayed on the above cruise ship during April 2014, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please co... READ MORE 2 June 2014

MS Fram | Antarctica Cruise | Holiday Complaints | February 2014

Principle Information: If you have travelled to or stayed on the above cruise ship during February 2014, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please... READ MORE 28 May 2014

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