Cruise

A raft of criticism?

A cruise can be the most relaxing of holidays and most people have nothing but happy memories. We do however regularly receive complaints. Most relate to food and water quality, standards of hygiene, the state of on-board swimming pools, sewage smells, poor plumbing, flooding of cabins and of course the range of illness experienced on these holidays, such as Salmonella, Shigella, serious gastric problems and Norovirus. Sometimes, passengers are unhappy about the standard of cabins, service, cost and crew. We also hear from holidaymakers who have suffered harassment, sexual assault or inappropriate behaviour. Strangely, we find that the destination makes no difference – the same complaints are heard whether cruising in the Caribbean, in the Mediterranean, around the British Isles, down the Nile or on Europe’s major rivers.

The articles below should guide you on the risks involved on a cruise. If you are returning from a cruise and have been affected by sickness, illness or any other holiday issues, please contact us. 

Please note: Any vessel cited here has already appeared within our ‘Call to Arms’ feature. 

Important information about your use of or reliance on the content of this site is contained within our Legal Notice.

RMS Queen Mary 2 | Far East Cruise | Holiday Complaints | April 2014

Principle Information: If you have travelled to or stayed on the above cruise ship during April 2014, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please co... 2 June 2014

MS Thomson Celebration | Canarian Flavours Cruise | Holiday Complaints | January 2014

Principle Information: Did you go on the 'Canarian Flavours Cruise' on board the MS Thomson Celebratin during January 2014? Please be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with yo... 28 May 2014

MS Fram | Antarctica Cruise | Holiday Complaints | February 2014

Principle Information: If you have travelled to or stayed on the above cruise ship during February 2014, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please... 28 May 2014

MS Thomson Celebration, Tenerife Cruise, Holiday Complaints, January 2014

Principle Information: Did you sail on the MS Thomson Celebration on their Tenerife cruise during January 2014? If so please be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your tra... 16 February 2014

MS Ruby, Ice-Fire-Fjords Cruise, Holiday Complaints, June/July 2013

Principle Information: If you have travelled to or stayed on the above cruise ship during June/July 2013, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, pleas... 12 February 2014

MS Thomson Celebration, Island Destination Cruise, Holiday Complaints, January/February 2014

Principle Information: Did you sail on the MS Thomson Celebration, during their Island Destination cruise during January/February 2014? If you did be advised that we have received holiday complaints from other holidaymakers.  We are now offering those holidaymakers Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistan... 12 February 2014

MV Black Watch, World Heritage Sites Cruise, Holiday Complaints, September/October 2013

Principle Information: If you have travelled to or stayed on the above cruise ship during September/October 2013, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problem... 5 December 2013

MS Island Escape, Mediterranean Cruise, Holiday Complaints, June 2013

Principle Information: If you have travelled to or stayed on the above cruise ship during June 2013, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please con... 31 October 2013

MS Thomson Celebration, Mediterranean Cruise, Holiday Complaints, March 2013

Principle Information: If you have travelled to or stayed on the above cruise ship during March 2013, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please co... 30 October 2013

MS Celebrity Eclipse, Baltic Cruise, Holiday Complaints, June 2013

Principle Information: If you have travelled to or stayed on the above cruise ship during June 2013, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please con... 11 October 2013

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