Call to Arms

Welcome to the HolidayTravelWatch ‘Call to Arms’

What is a ‘Call to Arms’?

Holidaymakers contact us on a wide variety of issues. We receive regular complaints of holiday food poisoning claims, sick aircraft syndrome, contract problems, misselling of holidays, so-called ‘DIY’ or ‘Dynamic’ Package Holidays or other holiday complaints. Our ‘Call to Arms’ feature empowers holidaymakers to join together to fight for fair and just compensation for their holiday claims. This area contains ‘Call to Arms’ to assist holidaymakers to identify possible support evidence in the pursuit of their claims. This information is provided by returning UK holidaymakers. Any ‘Call to Arms’ is carefully considered, and all reasonable care is taken before being placed within that section.

We do not accept requests for such entries, unless they are supported by clear information, evidence or other supporting witnesses.

When providing a ‘Call to Arms’, we simply state that complaints have been received, we do not state what those complaints entail. We take this position simply because the issues of any actual complaint are a matter of resolution between the parties.

The ‘Call to Arms’ is then followed by ‘generic’ information relevant to a wide range of holiday claims, which may assist the holidaymaker viewing that ‘Call to Arms’.

The ‘Call to Arms’ is intended to be informative and are date sensitive. ‘Call to Arms’ entries are subject to a time limit. We do not consider it appropriate to leave ‘Call to Arms’ on our website ad infinitum. However, the very nature of holiday complaints and any intended legal action proposed by any holidaymaker is subject to a number of factors. Most holidaymakers make a written complaint within 28 days of their return; many do not receive an automatic acknowledgement to their initial complaint – this usually extends the time period when a response is received. In many cases, holidaymakers will spend several months in ‘negotiation’ with their travel provider before either accepting the offer to settle or rejecting that offer to settle a claim. Where they have rejected an offer to settle, holidaymakers will then spend a period of time thereafter searching for evidence or considering their options. In more serious cases, a travel provider is entitled to utilise the full six month investigation period (allowed in all non-UK claims), before responding to any claim. In those cases, holidaymakers will then often seek to clarify or ‘negotiate’ and again, either agree to settle or reject that offer to settle a claim. If they reject an offer to settle their claims, holidaymakers will often spend several months searching for supporting evidence or considering their options. Given these factors, we review all postings at an eleven month period; all postings are usually removed to a private archive area on the first anniversary of its posting. Exceptions to this rule could include serious holiday complaints such as Aerotoxic Syndrome, mass outbreaks of illness at hotels or onboard cruise ships (in those cases we would reactivate any past ‘Call to Arms’ to demonstrate the historical nature of any holiday complaints received).

As a matter of policy, we rarely allow postings by registered users of this website on the ‘Call to Arms’ feature. Again, this is because the feature is designed to inform that holiday complaints have been received. In exceptional cases, where for example there may be a mass outbreak of illness, exposure to fumes etc, postings will be considered and may be published. There is no automatic right to publication of views on the ‘Call to Arms’ feature. If you have views to express about a particular hotel property, resort cruise ship or airline featured on the ‘Call to Arms’, then other internet travel review websites should be considered.

If you are seeking more historical data in support of your holiday complaint and you do not find what you are looking for within the ‘Call to Arms’, then you should contact HolidayTravelWatch for further assistance.

Important Information:

Remember, if a hotel, ship, airline or resort that you are about to visit or use, is featured on this page, you must not assume that any problems identified exist either before or beyond the date of the ‘call to arms’, or the date on which any problems are alleged by returning holidaymakers have actually occurred.

Please note we do not represent that problems exist either at a hotel, ship, airline or resort featured within a ‘Call to Arms’, either before the said period, during the said period or following this period.

If you have any concerns, then you should direct them to your tour operator, they should advise you further.

We cannot be held responsible for any change in travel plans and/or conditions encountered either before, during or after the ‘Call to Arms’ notice, this is either your responsibility or the responsibility of your travel provider, hotelier, airline, ship operator or other travel entity.

If you are concerned by such a notice, then you should either contact HolidayTravelWatch or your Travel Provider for further information.

Please note this material is copyrighted and reproduction in any form is prohibited unless you have the express written permission of HolidayTravelWatch. Important information about your use of or reliance of this area is contained within our Legal Notice.

Tunisia

Hotel Sahara Beach | Skanes | August/September 2014

Holidaymakers complained of illness, hotel rooms not up to standard, food undercooked and concerns over hygiene standards. HolidayTravelWatch is providing help and assistance to these holidaymakers; if you have suffered with similar experiences, then call our helpline team on 03450179229. State: Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we w... 30 September 2014

Other Destinations

Hotel Riad Inourane | Tamraght | Morocco | September 2014

September 2014 Complaints from holidaymakers reveal concerns about damp in rooms, animals in the hotel and worries over food quality; these holidaymakers are receiving help and assistance from us - if you have had similar experiences, then please call our helpline on 03450179229. State: Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we will repor... 30 September 2014

Other Destinations

Hotel Pinhal Do Sol | Algarve | September 2014

September 2014 Holidaymakers expressed concern over the quality and standards of food along with holiday illness. They have received free guidance on how to deal with their travel problems; if you would like similar help, then please call our helpline - 03450179229. State: Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we will report back in this... 30 September 2014

Turkey

Blue Night Hotel | Alanya | September 2014

September 2014 Holidaymakers complained of grime, concerns on electrics, worries over food and water quality and illness. Holidaymakers are receiving help and assistance for their complaints and if you have suffered with a similar experience, then please call our helpline - 03450179229. State: Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we wil... 30 September 2014

Spain

Elexsis Hotel | Barcelona | September 2014

September 2014 Amongst several complaints given by holidaymakers include lack of cleanliness, concerns on food preparation and illness. If you have been to this hotel and would like to receive the help and assistance we are giving to other holidaymakers, then please call our helpline on 03450179229. State: Holidaymakers are currently seeking to resolve their complaints; as we hear how they have... 30 September 2014

Spain

Hotel Delfin Azul | Majorca | September 2014

September 2014 Holidaymakers reported that they suffered with illness and also noted that there were power issues, concerns over food temperature and quality, alleged smells around the complex, animals around the hotel and concerns over water in pool. These holidaymakers have received help with their holiday complaints; if you have suffered similar problems and would like to receive assistance,... 30 September 2014

Egypt

Park Inn by Radisson | Sharm El Sheikh | August/September 2014

Date of complaint: August/September 2014 Nature of Complaint: Complaints received include concerns expressed over food, hygiene, birds swooping on food and illness. These holidaymakers are receiving guidance and support from HolidayTravelWatch. If you have any experience whilst staying at this hotel that you would like to share with us, then please call our helpline on 03450179229 Hot Issues: T... 30 September 2014

Greece

Hotel Lindia Thalassa | Pefkos | Rhodes | Greece | Holiday Complaints | August 2014

Principal Information: Have you stayed at the Hotel Lindia Thalassa, Pefkos in Rhodes? Did you stay there during August 2014? If so please be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal wi... 12 September 2014

Tunisia

Hotel Tej Marhaba | Sousse | Tunisia | Holiday Complaints | July 2014

Principal Information: During July 2014, if you stayed at the Hotel Tej Marhaba in Sousse, Tunisia, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please contact... 12 September 2014

Tunisia

Hotel Hammamet Regency | Tunisia | Holiday Complaints | Aug/Sept 2014

Principal Information: During August/September 2014, if you stayed at the Hotel Hamammet Regency in Hammamet, Tunisia, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel probl... 12 September 2014

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

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