Call to Arms

Welcome to the HolidayTravelWatch ‘Call to Arms’

What is a ‘Call to Arms’?

Holidaymakers contact us on a wide variety of issues. We receive regular complaints of holiday food poisoning claims, sick aircraft syndrome, contract problems, misselling of holidays, so-called ‘DIY’ or ‘Dynamic’ Package Holidays or other holiday complaints. Our ‘Call to Arms’ feature empowers holidaymakers to join together to fight for fair and just compensation for their holiday claims. This area contains ‘Call to Arms’ to assist holidaymakers to identify possible support evidence in the pursuit of their claims. This information is provided by returning UK holidaymakers. Any ‘Call to Arms’ is carefully considered, and all reasonable care is taken before being placed within that section.

We do not accept requests for such entries, unless they are supported by clear information, evidence or other supporting witnesses.

When providing a ‘Call to Arms’, we simply state that complaints have been received, we do not state what those complaints entail. We take this position simply because the issues of any actual complaint are a matter of resolution between the parties.

The ‘Call to Arms’ is then followed by ‘generic’ information relevant to a wide range of holiday claims, which may assist the holidaymaker viewing that ‘Call to Arms’.

The ‘Call to Arms’ is intended to be informative and are date sensitive. ‘Call to Arms’ entries are subject to a time limit. We do not consider it appropriate to leave ‘Call to Arms’ on our website ad infinitum. However, the very nature of holiday complaints and any intended legal action proposed by any holidaymaker is subject to a number of factors. Most holidaymakers make a written complaint within 28 days of their return; many do not receive an automatic acknowledgement to their initial complaint – this usually extends the time period when a response is received. In many cases, holidaymakers will spend several months in ‘negotiation’ with their travel provider before either accepting the offer to settle or rejecting that offer to settle a claim. Where they have rejected an offer to settle, holidaymakers will then spend a period of time thereafter searching for evidence or considering their options. In more serious cases, a travel provider is entitled to utilise the full six month investigation period (allowed in all non-UK claims), before responding to any claim. In those cases, holidaymakers will then often seek to clarify or ‘negotiate’ and again, either agree to settle or reject that offer to settle a claim. If they reject an offer to settle their claims, holidaymakers will often spend several months searching for supporting evidence or considering their options. Given these factors, we review all postings at an eleven month period; all postings are usually removed to a private archive area on the first anniversary of its posting. Exceptions to this rule could include serious holiday complaints such as Aerotoxic Syndrome, mass outbreaks of illness at hotels or onboard cruise ships (in those cases we would reactivate any past ‘Call to Arms’ to demonstrate the historical nature of any holiday complaints received).

As a matter of policy, we rarely allow postings by registered users of this website on the ‘Call to Arms’ feature. Again, this is because the feature is designed to inform that holiday complaints have been received. In exceptional cases, where for example there may be a mass outbreak of illness, exposure to fumes etc, postings will be considered and may be published. There is no automatic right to publication of views on the ‘Call to Arms’ feature. If you have views to express about a particular hotel property, resort cruise ship or airline featured on the ‘Call to Arms’, then other internet travel review websites should be considered.

If you are seeking more historical data in support of your holiday complaint and you do not find what you are looking for within the ‘Call to Arms’, then you should contact HolidayTravelWatch for further assistance.

Important Information:

Remember, if a hotel, ship, airline or resort that you are about to visit or use, is featured on this page, you must not assume that any problems identified exist either before or beyond the date of the ‘call to arms’, or the date on which any problems are alleged by returning holidaymakers have actually occurred.

Please note we do not represent that problems exist either at a hotel, ship, airline or resort featured within a ‘Call to Arms’, either before the said period, during the said period or following this period.

If you have any concerns, then you should direct them to your tour operator, they should advise you further.

We cannot be held responsible for any change in travel plans and/or conditions encountered either before, during or after the ‘Call to Arms’ notice, this is either your responsibility or the responsibility of your travel provider, hotelier, airline, ship operator or other travel entity.

If you are concerned by such a notice, then you should either contact HolidayTravelWatch or your Travel Provider for further information.

Please note this material is copyrighted and reproduction in any form is prohibited unless you have the express written permission of HolidayTravelWatch. Important information about your use of or reliance of this area is contained within our Legal Notice.

Spain

Hotel Club Mac - Jupiter | Alcudia | Majorca | Spain | Holiday Complaints | June/July 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during June/July 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, pleas... 4 July 2014

Other Destinations

Grand Palladium Lady Hamilton | Montego Bay | Jamaica | Holiday Complaints | May/June 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during May/June 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please... 24 June 2014

Other Destinations

Brilliant Apartments | Protaras | Cyprus | Holiday Complaints | Aug/Sept 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during August/September 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems... 23 June 2014

Spain

Hotel Luabay | Costa Adeje | Tenerife | Canary Islands | Spain | Holiday Complaints | September 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during September 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, pleas... 23 June 2014

Egypt

Sea Beach Resort & Acqua Park | Nabq Bay | Sharm El Sheikh | Egypt | Holiday Complaints | May 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during May 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please cont... 18 June 2014

Other Destinations

Azul Sensatori | Riviera Maya | Mexico | Holiday Complaints | Sept/Oct 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during September/October 2013, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problem... 9 June 2014

Turkey

Holiday Village | Sarigerme | Turkey | Hotel Complaints | May 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during May 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please cont... 6 June 2014

Other Destinations

Park Royal Hotel | Singapore | Holiday Complaints | April 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during April 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please co... 5 June 2014

Other Destinations

Hotel Vijitt Resort | Phuket | Thailand | Holiday Complaints | April 2014

Principal Information: If you have travelled to or stayed at the above hotel/resort during April 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel problems, please co... 4 June 2014

Other Destinations

Holiday Inn Sunspree Resort | Montego Bay | Jamaica | Hotel Complaints | November 2013

Principal Information: If you have travelled to or stayed at the above hotel/resort during November 2013 and January 2014, be advised that we have received holiday complaints from other holidaymakers. Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. If you have a holiday complaint to make, and would like to receive assistance to deal with your travel... 4 June 2014

In order to benefit from the range of information contained within HolidayTravelWatch, it is important for any Travel Consumer or other User of this Website to understand the Nature of our Service, Limitations of Guidance, Restrictions upon the material contained within this Website, Obligations of Use imposed upon Consumers and other Third Parties; full details concerning your use of this site is contained within our Legal Notice. The use of or viewing of this site or the use of any telephone, postal or e mail or advice services of HolidayTravelWatch indicates your acceptance of our Legal Notice.

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