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Alerts

Identifying problem areas!

HolidayTravelWatch has long been at the forefront of providing responsible information to holidaymakers on destinations. We’ve highlighted complaints received about hotels, cruise ships and aircraft through our Call to Arms feature. We’ve written extensively about the risks of travel and its effect on travel insurance. And we’ve told the holidaymaker’s story responsibly by simply concentrating on the experience. This has all formed part of a wider campaign to bring safety and quality to holiday travel. Our Map Alerts allow you to locate our articles easily, in order to make more informed travel choices or to find other holidaymakers with similar holiday issues.

Note: Important information about your use of or reliance on the content of this site is contained within our Legal Notice.

Other Destinations

Hotel Moon Palace, Cancun, Mexico

August 2014 Wedding party alleged to us that they experienced sewage smells in rooms, mould, bed-bugs, concerns over the cleanlines of the pool with food and plasters floating in the water, cracked tiles, concerns over the food quality and the fact that the party allegedly suffered with illness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve... READ MORE 27 October 2015

Hot Issues Travel Blog

The 10 top holiday complaints & experiences this 2015 holiday season!

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I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv... READ MORE 21 October 2015

Egypt

Hotel Jaz Mirabel Beach, Sharm El Sheikh

March 2015 Holidaymakers alleged that they had been exposed to bed-bugs and suffered with serious bites to their legs. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert Hot Issues Concerning negative comments from holidaymakers in TA; we also note the general respons... READ MORE 19 October 2015

Turkey

Hotel Panacea, Gumbe

September/October 2014 Complaints from holidaymakers alleged that they experienced a lack of cleanliness within the hotel and that food was not at the correct temperature and was left uncovered; they also claimed that they suffered with illness during their stay and made complaints to the rep along apparently with other holidaymakers. Current Status Holidaymakers tell us that they are curren... READ MORE 19 October 2015

Spain

Hotel Taurito Princess, Playa Taurito, Gran Canaria, Canary Islands

December 2014/January 2015 Consumers alleged that they were not made aware of 'bug' before arrival - management and rep apparently stated that this was 'island-wide'. The holidaymakers also alleged that they had concerns over the quality of the food and that food was not served at the correct temperature and that they suffered with sikcness during their stay. If you have been affected by simil... READ MORE 19 October 2015

Spain

Hotel El Trebol, Costa Teguise, Lanzarote

March 2015 Holidaymakers alleged that the food was not served at the correct temperature and that they had concerns over cleanliness, they also spoke of problems with the quality of the rooms and that they suffered sickness during their holiday Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other informat... READ MORE 15 October 2015

Other Destinations

Hotel San Pawl, St Paul's Bay, Malta

February/March 2015 Holidaymakers advised and alleged that there was an unpleasant and lingering smell throughout their stay, that they had serious concerns over the quality of the food, that they became ill and were aware of others also sick and when they made complaints, the rep simply advised them that 'no-one else is ill'; if you have had a similar holiday experience then speak to one of o... READ MORE 15 October 2015

Cuba

Hotel Pestana, Cayo Coco

February 2015 We received allegations from Holidaymakers about their concerns with the buffet and animals/insects on the complex; they also alleged that they had suffered with sickness Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert Hot Issues No hot issues have be... READ MORE 30 September 2015

Cuba

Hotel Sol Cayo, Santa Maria

January 2015 Reports received from holidaymakers alleged that they had experienced building work, cold food and poor food management; they also claimed that they had apparently suffered with sickness during their stay. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerning this Alert... READ MORE 30 September 2015

Spain

Hotel Elba Carlota, Fuerteventura, Canary Islands

March 2015 We were told that holidaymakers witnessed others allegedly ill at the hotel and that they saw ambulances arriving at the hotel. There was concern expressed about the way the food was presented and that they had been told that the rep had apparently been ill and that when complaining to the management, they appeared to be aware of the problem. Current Status Holidaymakers tell us t... READ MORE 29 September 2015

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