Identifying problem areas!
HolidayTravelWatch has long been at the forefront of providing responsible information to holidaymakers on destinations. We’ve highlighted complaints received about hotels, cruise ships and aircraft through our Call to Arms feature. We’ve written extensively about the risks of travel and its effect on travel insurance. And we’ve told the holidaymaker’s story responsibly by simply concentrating on the experience. This has all formed part of a wider campaign to bring safety and quality to holiday travel. Our Map Alerts allow you to locate our articles easily, in order to make more informed travel choices or to find other holidaymakers with similar holiday issues.
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I try; I really try not to be too negative or to be overly critical, but sometimes you just have to speak out! This is one of those times! The situation in North Africa is dire and Greece presents uncertainty, so now is not the time for feint-hearts; those that need to be challenged should be prepared to meet that challenge openly and constructively! However, when I do raise issues, I am ofte... 14 July 2015
Following on from our Checklist for Greece article yesterday, this fast moving situation will require updating as matters develop. It will also require updating as and when we hear from holidaymakers about what the situation in Greece is like. This latter point is important because I have recently been discussing this issue on the radio along with travel industry spokespersons. Those interviews... 7 July 2015
Since 2010, there has existed an European Regulation which gives rights to Ferry Passengers. This Regulation sets out the key principles and rights that should be offered to Ferry Passengers and reflect in some way similar rights offered to Air Passengers. The Rights are designed to import a greater confidence & quality into the ferry product and to ensure that there is a level playing fiel... 7 July 2015
This last 2/3 weeks I have been following the various commentators providing their take on the Greek Financial Crisis. Travel correspondents have been no less vocal on this matter than their economic colleagues; all are presenting visions of plane-loads of UK holidaymakers arriving at their destinations with their pockets stuffed with cash! I went through a UK airport the other day and of the... 6 July 2015
Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In... 26 June 2015
August 2014 Complaints received from holidaymakers contacting our helpline - 0345017929 - include concerns over hygiene, witness to others being ill and suffering with illnesses. If you have been affected by similar issues, then call our helpline for further assistance. Current Status The holidaymakers we have spooken to are currently trying to resolve their claims; as we receive more inform... 18 May 2015
September/October 2014 Holidaymakers told us of serious concerns with hygiene and food quality and of illness complaints; if you have experienced something similar then call 0345 017 9229 and speak to one of our advisors for assistance. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information conc... 18 May 2015
We have been receiving an increasing number of calls for some time from holidaymakers who have been allocated seating away from their young children on aircraft. You cannot understand the logic of either holiday/airline contact centre staff, check-in staff or cabin crew, who somehow see no risk attached to children being seated some distance away from their parent’s or guardian! Airlines will... 17 May 2015
September 2014 Holidaymakers have complained of illness, problems with the accommodation and that they had seen other holidaymakers suffering with sickness. These holidaymakers have received help and you can speak with our advisors by calling - 03450179229. Current Status Holidaymakers are trying to resolve their complaints, as we hear more, we shall update this section Other information co... 15 May 2015
As destinations become more diverse and accessible, so too does the potential ‘risks’ that face UK holidaymakers! Many holidaymakers are attracted, understandably by the gloss of the holiday brochure and the promise of sun-kissed days away from the drudge of ordinary life! Travel Companies are always crying that holidaymakers need to take responsibility for their own safety! As we have seen dur... 15 May 2015