Identifying problem areas!
HolidayTravelWatch has long been at the forefront of providing responsible information to holidaymakers on destinations. We’ve highlighted complaints received about hotels, cruise ships and aircraft through our Call to Arms feature. We’ve written extensively about the risks of travel and its effect on travel insurance. And we’ve told the holidaymaker’s story responsibly by simply concentrating on the experience. This has all formed part of a wider campaign to bring safety and quality to holiday travel. Our Map Alerts allow you to locate our articles easily, in order to make more informed travel choices or to find other holidaymakers with similar holiday issues.
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Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In a... 26 June 2015
August 2014 Complaints received from holidaymakers contacting our helpline - 0345017929 - include concerns over hygiene, witness to others being ill and suffering with illnesses. If you have been affected by similar issues, then call our helpline for further assistance. Current Status The holidaymakers we have spooken to are currently trying to resolve their claims; as we receive more informati... 18 May 2015
September/October 2014 Holidaymakers told us of serious concerns with hygiene and food quality and of illness complaints; if you have experienced something similar then call 0345 017 9229 and speak to one of our advisors for assistance. Current Status Holidaymakers tell us that they are currently trying to resolve their claims; we will provide an update in due course. Other information concerni... 18 May 2015
We have been receiving an increasing number of calls for some time from holidaymakers who have been allocated seating away from their young children on aircraft. You cannot understand the logic of either holiday/airline contact centre staff, check-in staff or cabin crew, who somehow see no risk attached to children being seated some distance away from their parent’s or guardian! Airlines will c... 17 May 2015
September 2014 Holidaymakers have complained of illness, problems with the accommodation and that they had seen other holidaymakers suffering with sickness. These holidaymakers have received help and you can speak with our advisors by calling - 03450179229. Current Status Holidaymakers are trying to resolve their complaints, as we hear more, we shall update this section Other information concer... 15 May 2015
As destinations become more diverse and accessible, so too does the potential ‘risks’ that face UK holidaymakers! Many holidaymakers are attracted, understandably by the gloss of the holiday brochure and the promise of sun-kissed days away from the drudge of ordinary life! Travel Companies are always crying that holidaymakers need to take responsibility for their own safety! As we have seen dur... 15 May 2015
Dear: Commissioner Bulc (DG Mobility & Transport); Mr Ky (Executive Director – EASA); The UK Secretary of State for Transport; The Right Honourable Patrick McLoughlin MP or his Successor; and Mr Andrew Haines (CEO - UK CAA) I have had the pleasure of meeting with colleagues from both sides of the Cabin Air Quality divide in Brussels and realise that more now than ever, the opposite ends of... 21 April 2015
Dear Travel Industry HolidayTravelWatch is now approaching its 20th anniversary; I am also enjoying my own 12th anniversary at the helm of the Organisation! I thought now was a good a time as any to write openly to you and share some thoughts on matters of mutual interest. Through the years I have met some very nice Travel Industry people indeed; professional, dedicated to Consumers and beli... 10 April 2015
Dear Commissioner Bulc (DG Mobility & Transport); Mr Ky (Executive Director – EASA); The UK Secretary of State for Transport; The Right Honourable Patrick McLoughlin MP or his Successor; and Mr Andrew Haines (CEO - UK CAA) Open Letter – Call for Radical Overhaul of Flight-Crew Health Assessments and A Passenger’s Right to Know The appalling story of Flight AU9525 has brought into shar... 9 April 2015
September/October 2014 Holidaymakers expressed serious complaints over public areas, swimming pool, animals on the complex and illnesses; they have received help for their holiday complaints. If you have experienced similar problems then call our helpine on 03450179229. Current Status Holidaymakers are currently seeking to resolve their complaints; as we hear how they have fared we will repo... 3 April 2015