Free Complaint Letters

In Resort or Travelling

If you are in resort and find yourself in difficulty, then use these documents to deal with your travel problem or holiday complaint with your travel provider. Use this document to record details of other holidaymakers whilst in resort - DO NOT GIVE THIS TO THE TOUR OPERATOR OR REPRESENTATIVE - OBTAIN LEGAL ADVICES AS A GROUP - STICK TOGETHER! - Holidaymakers with Complaints - List of Details... 24 March 2008

When You Return from Holiday

If you have experienced a problem whilst on holiday, and your complaint was not resolved, use these letters to deal with your travel problem or holiday complaint when you return. ***  Please Note:  ABTA have now relocated.  Their new address is ABTA Limited, 30 Park Street, London, SE1 9EQ.  *** Use this as the basis for your initial letter of complaint to the tour operator - Letter of initia... 22 March 2008

  • Holiday Illness or Accident;
    How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....