Complaining to ABTA

What ABTA stands for

ABTA, formerly the Association of British Travel Agents, is now known along with the ABTA logo as The Travel Association. It is the Travel Industry's Trade Body, with the primary responsibility of representing the interests of its members. We direct many holidaymakers towards ABTA. We do so particularly where there is a contractual complaint, and where we believe that the Travel Association should either 'broker' better behaviour from its members, or that the complaint warrants some kind of action against that member.

It is important for you to note that:

  1. We are not ABTA nor connected in any way to them or the Travel Industry;
  2. We help to guide Travel Consumers;
  3. We have successfully helped Travel Consumers for over 20 years to resolve their complaints;

We can help you deal with ABTA 0345 017 9229

If you are not sure what to say or how to say it, we can help

How we help with Complaints against ABTA Members

Dealing with large Travel Companies can be daunting, particularly when they have legally qualified people to help them to respond to your complaints. Many Travel Companies are members of ABTA, which is a body created to represent the interests of its members and lobby on behalf of their interests (note: we are not affiliated in any way to ABTA or to Travel Companies).

So, you may be a Consumer who is:

  1. Having a problem resolving their complaints with a Travel Company;
  2. You may be experiencing a problem with ABTA not understanding your complaint;
  3. You don't know how to deal with your travel company or their trade body!

From the many calls we receive, holidaymakers tell us that they experience problems in dealing with ABTA members and many need assistance to overcome these difficulties - this is where we can help!

To give you an idea of how we help holidaymakers with their ABTA complaints, the following are just some examples of the calls we receive:

  1. Mr V called us because he had tried for 5 months to get a response from a major Travel Company, who are members of ABTA, to his serious complaints. We helped Mr V by guiding him on the ABTA Code of Conduct and the obligation to respond to Consumers letters within a particular time-frame. By first of all confronting the Travel Company with their breach of the Code, which they again did not respond to and then complaining to ABTA, calling for the enforcement of their Code of Conduct, Mr X was able through our template letters to successfully resolve his travel complaints;

Whatever your complaints against any ABTA member, you do not have to suffer in silence, just follow these simple rules because help is not far away:

  1. Always make sure that you comply with any obligation to put your complaint in writing;
  2. In serious cases of illness or injury, do not give access to medical records without seeking independent advice;
  3. Familiarise yourself with the ABTA Code of Conduct;
  4. If you want to continue to argue your own case with the Travel Company, that's OK, but bookmark this page so you can find us quickly if you should need help, or
  5. Just call us using the telephone number on this page or e mail us using our contact form - we would be happy to help you!