Complaining back home

Don’t just forget it

You’ve just suffered the worst holiday, but now that you’re home you’re tempted to forget the whole ghastly experience. Resist that temptation. We can show you the right way to complain, and our advice is free, so what have you to lose? Interestingly, of all the people who contact us, some 97.5% are empowered to resolve their own complaints. Where no resolution can be found, our expert team of advisors will offer support in helping you find legal advice and representation.


If you're not sure, call us on 0345 017 9229

We've helped thousands of holidaymakers with their problems.

Below are links to a number of free letters that you can use if you have experienced a problem whilst on holiday, particularly if your complaint was not resolved at the time!