Delayed? Missed your flight? Luggage problems?

If you're not sure, call us on 0345 017 9229

We've helped thousands of holidaymakers with their problems.

Plain speaking

Over 50 million individual trips are taken abroad each year by Britons. Imagine the mountains of baggage that this produces, and the strain on airport systems and staff. Little wonder that problems occur, and it would seem they do so all too frequently, judging by your many comments to us. It is estimated that 2% of all EU Flights suffer with a delay every single day. If you encounter problems, make sure you know your rights, then take action to seek compensation.