We often hear from holidaymakers about their 'holiday from hell'!
When they return they are often angry but the daily grind of our live's soon takes over and what once seemed important is consumed by our work and home life.
The question to ask is this; 'would you react the same way if you had been sold a dodgy car, a faulty television set or if you had problems with a builder?'
Sometimes, holidaymakers often decide not to proceed with their complaints because some feel that they have no chance of success when faced with a large company - would they feel the same way about that builder, the electrical superstore or the car dealer - probably not?
Some holidaymakers tell us that they do not want to join in with the 'compensation culture' - then we have to ask, 'if you have had that holiday from hell, why are you complaining - what is it that you want to achieve?'
If you are worried about so-called 'compensation culture', then you should read our Open Letter to the Travel Industry!
We do not believe that there is such a thing as a 'compensation culture' because the vast majority (in our experience that amounts to over 99% of those who contact us), are genuine holidaymakers with genuine complaints.
We think that there is a reverse 'compensation culture' in play here; designed to frustrate you and make you feel 'cheap' because you have had the temerity to make a complaint and designed to reduce their costs without actually resolving the issues that caused the problems in the first place!
We say, it is time for holidaymakers to stand up and reject these allegations of 'compensation culture' against them; the law was made to offer you protection - you should not be embarrassed to exercise your rights!
We find that many holidaymakers who suffer with a holiday illness or accident or other holiday complaint often do not understand that they enjoy substantial rights!
It is important to remember that:
- 20 million + Package Holidays are sold each year;
- Over 50 million individual trips are taken abroad each year by Britons;
- We estimate that 2% of all EU Flights suffer with a delay each and every day!
- We estimate that some 5% of those who take Package Holidays each year suffer with a holiday illness or upset stomach;
- That's 1,100,000 holidaymakers like you who suffer illness whilst on holiday!
- Many of the holiday illnesses are due to poor hygiene, food or water supplies;
- In many cases fault is proved against a hotelier and/ot the tour operator;
- Many holidaymakers suffer with an injury such as slipping on floors, falling through plate glass windows or swimming pool accidents;
- Many holidaymakers suffer with failures to their holiday such as:
- No Transfers,
- Flight Delays,
- Flight Cancellations;
- Denied Boarding;
- Sudden or last minute changes to holidays;
- Kid Clubs Complaints;
- Poor hotel or cruise conditions.
Holidaymakers have substantial rights under such laws as the:
- Package Travel Regulations;
- EC Regulation 261/2004 (Flight Delay, Cancellation & Denied Boarding Rights),
- Montreal Convention (Rights on Aircraft),
- Athens Convention (Rights when cruising/sailing);
- EU Regulation 1177/2010 (Rights when travelling by sea or inland waterways);
- EC Regulation 1371/2007 (Rail Passenger Rights);
- EU Regulation 181/2011 (Bus & Coach Rights);
- Consumer Rights Act 2015 (We shall be writing more on this Act as it has only just received Royal Ascent);
- Unfair Trading Regulations, along with
- Rights on Disability.
You should use these laws to argue your case - you have rights on your side!
If you would like to talk to an advisor about your holiday problems, then please contact us.