When You Return from Holiday

Please find below links to a number of letters that you can use if you have experienced a problem whilst on holiday, particularly if your complaint was not resolved. 

Use this as the basis for your initial letter of complaint to the tour operator -Letter of initial complaint to the tour operator or travel provider

Many holidaymakers report that they have either misplaced booking documents, brochures, terms and conditions, confirmation invoices, special request acknowledgements etc. If you are engaged in a dispute, then use this letter to access this documentation under The Data Protection Act 1988 - Letter to Data Protection Controller

Use this letter to advise the tour operator that you will be reporting them to ABTA for non response to your correspondence - Letter Advising of Reporting to ABTA

Use this to complain to ABTA about the tour operators failure to respond - Letter of Complaint to ABTA

Use this letter to respond to the tour operators response to your complaint - Letter Commenting on Tour Operator Response

Use this letter to the tour operator advising that you will be considering their offer - Letter Informing of Consideration of Offer

Use this letter to the tour operator requesting clarification of offer to settle your claim - Letter Requesting Clarification of Compensation

Use this letter to tour operator when you want to clarify compensation issues or childrens rights within the settlement - Letter Requesting Confirmation of Compensation Issues and Childrens Rights

Use this letter to complain to the ABTA Code of Conduct Disciplinary Committee where you consider that the ABTA member has breached the ABTA Code of Conduct - Letter of Complaint to the ABTA Code of Conduct Committee

Letter applying for Flight Delay Compensation 261/2004, when you have returned home - Letter Applying for Compensation Under 261 2004

Use this letter to apply for the compensation notice that should be given to you at the airport in the event of a Denied Boarding, Flight Cancellation or Flight Delay under 261/2004 - Letter Applying for Notice of Rights 261-2004

Use this letter to the airline and tour operator if your registered baggage has been destroyed, lost or damaged in transit - Letter for Compensation under the Warsaw-Montreal Conventions (Air Travel)

Use this letter to make any complaint about aircraft safety to the Safety Regulation Group at the CAA - Letter of complaint on Aircraft Safety - Safety Regulation Group CAA

Use this letter to make a complaint to your local Trading Standards Department about potential breaches by your travel provider under The Consumer Protection from Unfair Trading Regulations 2008 - Letter to Trading Standards complaining of breaches under The Consumer Protection from Unfair Trading Regulations 2008


  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....

Having a Holiday problem?

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