If you have a holiday complaint with your tour operator, you should examine to see if they are members of ABTA (formerly known as the 'Association of British Travel Agents' now known along with the ABTA logo as 'The Travel Association').
It is important for you to note that:
- We are not ABTA nor connected in any way to them or the Travel Industry;
- We help to guide Travel Consumers;
- We have successfully helped Travel Consumers for over 20 years to resolve their complaints;
- If you think you will not be successful with ABTA or have not achieved success with them to date, then
- Bookmark this page and when you are ready;
- Call us on the number at the top of the page, or
- E Mail us using the contact form at the top of the page.
Nonetheless, you may find our information pages below useful or you may benefit through direct contact with us; we would be happy to help you deal with your travel complaints and any ABTA process you may be involved with.
Concerns over escalating legal costs and delays in courts have led to the development of a pan-European move towards seeking better Ombudsman or Alternative Dispute Resolution schemes! If you discover that you are unable to resolve the complaint directly with the tour operator, one of the options you have is to present your case under the ABTA Arbitration Scheme (provided they are members of A... READ MORE 29 December 2015
The ABTA Code of Conduct is but one device that you as a Consumer can use to help you resolve your travel complaints. As the rise of Ombudsman services, quasi-Ombudsman services, Alternative Dispute Resolution (ADR) demonstrate, it is important that you do not take such legalistic routes until: You have explored other options to advance your complaint, and Investigate any available Code of... READ MORE 29 December 2015
Dealing with large Travel Companies can be daunting, particularly when they have legally qualified people to help them to respond to your complaints. Many Travel Companies are members of ABTA, which is a body created to represent the interests of its members and lobby on behalf of their interests (note: we are not affiliated in any way to ABTA or to Travel Companies). So, you may be a Consumer... READ MORE 29 December 2015
There is an increased move across Europe to develop Alternative Dispute Resolution (ADR) possibilities; applying the rules of a Code of Conduct is one such example of how a Consumer may achieve a resolution to their complaints! Our separate page on the ABTA Code of Conduct provides you with detail on how that Code operates and how you may be able to use that Code in your argument with ABTA and... READ MORE 29 December 2015