ABTA & Holiday Complaints

If you have a holiday complaint with your tour operator, you should examine to see if they are members of ABTA (formerly known as the 'Association of British Travel Agents' now known along with the ABTA logo as 'The Travel Association').

It is important for you to note that:

  1. We are not ABTA nor connected in any way to them or the Travel Industry;
  2. We help to guide Travel Consumers;
  3. We have successfully helped Travel Consumers for over 20 years to resolve their complaints;
  4. If you think you will not be successful with ABTA or have not achieved success with them to date, then
    1. Bookmark this page and when you are ready;
    2. Call us on the number at the top of the page, or
    3. E Mail us using the contact form at the top of the page.

Nonetheless, you may find our information pages below useful or you may benefit through direct contact with us; we would be happy to help you deal with your travel complaints and any ABTA process you may be involved with.

Holiday Complaints & ABTA Arbitration

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Concerns over escalating legal costs and delays in courts have led to the development of a pan-European move towards seeking better Ombudsman or Alternative Dispute Resolution schemes! If you discover that you are unable to resolve the complaint directly with the tour operator, one of the options you have is to present your case under the ABTA Arbitration Scheme (provided they are members of A... READ MORE 29 December 2015

Holiday Complaints & The ABTA Code of Conduct

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The ABTA Code of Conduct is but one device that you as a Consumer can use to help you resolve your travel complaints. As the rise of Ombudsman services, quasi-Ombudsman services, Alternative Dispute Resolution (ADR) demonstrate, it is important that you do not take such legalistic routes until: You have explored other options to advance your complaint, and Investigate any available Code of... READ MORE 29 December 2015

How we help with Complaints against ABTA Members

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Dealing with large Travel Companies can be daunting, particularly when they have legally qualified people to help them to respond to your complaints. Many Travel Companies are members of ABTA, which is a body created to represent the interests of its members and lobby on behalf of their interests (note: we are not affiliated in any way to ABTA or to Travel Companies). So, you may be a Consumer... READ MORE 29 December 2015

Our Updates & Observations on The ABTA Code of Conduct

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There is an increased move across Europe to develop Alternative Dispute Resolution (ADR) possibilities; applying the rules of a Code of Conduct is one such example of how a Consumer may achieve a resolution to their complaints! Our separate page on the ABTA Code of Conduct provides you with detail on how that Code operates and how you may be able to use that Code in your argument with ABTA and... READ MORE 29 December 2015


  • How can I claim?
    • Were you ill or injured on holiday in the last 3 years?
    • Do you believe you booked a Package Holiday?

    If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

    Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

  • Other Holiday Problems;
    How can I claim?
    • Have you suffered with failures in your holiday or flight contract?
    • Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

    If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

  • What compensation can I claim?

    Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

    Read our guide on damages....

  • Why should I claim?

    You have worked hard for that precious two week holiday in the sun! Holidays are the same as any other Consumer product - if it goes wrong, you have a right to claim.

    Read more about your rights ....

Top Tags in ABTA & Holiday Complaints

ABTA Holiday Complaints