homepage-mini-banner

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post

Thanks for visiting our site.

Frank on the Radio

Flight Delays

21 Aug 2014

Fight for your rights when flights are delayed Airlines are routinely ignoring the basic rights of passengers when flights are delayed or cancelled according to new research by HolidayTravelWatch,...

Listen

Travel Insurance and Your Rights

1 Aug 2014

Travel insurance and your rights if you fall ill abroad Each year around 1.5million UK holidaymakers suffer illness while on a package holiday abroad yet few know what to do to remedy the situation...

Listen

Cruise Safety

5 Jun 2014

Speak up about safety issues on board cruise ships New research from HolidayTravelWatch, the holiday complaints specialist, highlights that all is not well on our ‘cities on the high seas’, with te...

Listen

Hot Issues Travel blog

'Code Brown' - 'Poo in the Pool' - 'Logging' - Coming to a Hotel near you?

Bravo, Bravo! Concern for Public Health & Safety is alive and kicking! Why am I in a congratulatory mood? It is as a result of the latest article from the Daily Mail entitled: '‘Code Brown’: Hotel threatens £1,400 fines to rowdy Brits caught pooing in swimming pools in disgusting new 'logging' craze that exposes guests to harmful bacteria'.But hang on, can this be really true, that 'rowdy...

Read more

A humbling 9/11 experience!

Kieron. In January 2014, I went to the United States travelling through Dublin Airport. If you take this route you have to pass through US Pre-Clearance before you reach your departure gate. Eric Taube Olsen. Once you arrive in the USA you simply pass from your arrival gate and move straight to the baggage reclaim area. Security was an issue that we had to encounter several times that morning...

Read more

George Monbiot is right, but on Holiday Complaints...?

Like him or loathe him, George Monbiot is an essential read if you want to understand the world around you or the politic that dictates your daily life. I thoroughly enjoy George's work which provides an incisive critique on the power cliques that we trust to deliver a safe environment, democratic accountability or a peaceful world. He also sends a powerful message to Consumers that they have a...

Read more

Articles of Interest

Concern for Passenger Safety following 3rd Aircraft Fume Event Report!

HolidayTravelWatch has now received information concerning another aircraft fume event, on-board a BHAir flight from Bourgas in Turkey to London Gatwick on 12 June 2014, Flight Number BGH5551. This is the third report we have received for flights emanting from Turkey to the UK, the other flights having taken place on 13 June 2014 & 14 June 2014. Consumers advise this Organisation that: On take-off, passengers reported an 'Exceptionally strong chemical smell'; They describe the smell as 'Overpowering and distressing'; They advise that the odours created a 'great deal of anxiety amongst...

Read more

George Monbiot is right, but on Holiday Complaints...?

Like him or loathe him, George Monbiot is an essential read if you want to understand the world around you or the politic that dictates your daily life. I thoroughly enjoy George's work which provides an incisive critique on the power cliques that we trust to deliver a safe environment, democratic accountability or a peaceful world. He also sends a powerful message to Consumers that they have a responsibility for the world around them! As I was examining George's work recently I came across an article he wrote in 1998, entitled 'Whingeing Poms'. The premise of the article suggests that inst...

Read more

A humbling 9/11 experience!

Kieron. In January 2014, I went to the United States travelling through Dublin Airport. If you take this route you have to pass through US Pre-Clearance before you reach your departure gate. Eric Taube Olsen. Once you arrive in the USA you simply pass from your arrival gate and move straight to the baggage reclaim area. Security was an issue that we had to encounter several times that morning; first at the UK Airport, then when we passed through the flight transfers area at Dublin Airport and again finally when we passed through US pre-Clearance. Vincent Edward Brunton. On each occasion...

Read more