Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong. 

Meet Frank!
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What others say
  • Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance. Thanks for visiting our site.

  • Frank contributes regularly to the Crows Nest travel blog. Read his latest post.

    "...they know, that we are like a dog with a bone; we are not going to let go of the issue, wherever that may be!" Read More...

  • At HTW we are proud of our service to consumers. Read what other holidaymakers have to say about us!

    "I am pleased to say that after following your advice the dispute has been resolved and I am now in receipt of a cheque re compensation".

More Holiday Illness Complaints from the Club Mac in Alcudia on Majorca!

It is with continuing regret that HolidayTravelWatch reports that it is still continuing to receive complaints from UK Consumers about their holiday to the Club Mac Hotel in Majorca. As an example, one family who have recently returned from the hotel reported that: They could smell vomit in the restaurant area; They could hear holidaymakers vomiting on their hotel balconies; Their young child suffered with projectile vomiting; Another child also suffered with sickness, followed by both parents; A visit to the reception in the middle of the night for maid assistance to clean their ro...

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Call for Aviation Industry and Authorities to answer the concerns of 15 Air Passengers!

HolidayTravelWatch has since 2007, been actively engaged in highlighting to Consumers, the global concerns of contaminated air on-board aircraft. The Organisation is a member of the ASHRAE SSPC 161 Standards Committee on Cabin Air Quality in the USA and we are also engaged with other Campaigners in trying to establish an European Standard on this subject. The Organisation has recently heard from a group of 15 UK Holidaymakers who were affected by a fume event on-board their return flight from Burgas Airport in Bulgaria to Manchester Airport in the UK on 13 June 2014; they tell us: That pri...

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Consumer Group guides holidaymakers on their Flight Rights

HolidayTravelWatch has noted the increase in calls to its helpline from holidaymakers who have suffered with flight delays and cancellations. This follows on from the extensive publicity surrounding such issues and in particular, the Court of Appeal decision that all Air Passengers should receive compensation for their Flight Delays. It is the understanding of this Organisation that these decisions will be appealed to the UK Supreme Court. Complaints to our helpline include: No meals or refreshments offered; No hotel accommodation offered where an overnight stay is involved; Failure to pro...

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