Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. Read his latest post. Thanks for visiting our site.

Frank on the Radio

Holiday Complaints & The 2016 Holiday Standards Report

12 Jul 2016

Frank today launches the HolidayTravelWatch 2016 Holiday Standards Report. In that report, Frank will explain what we as Consumers think about travel and the holiday product and perhaps why we ex...


The EU Referendum and Your Travel Consumer Rights!

17 Jun 2016

Today, Frank has picked up the 'hot potatoe' of the EU Referendum! We have carried out a survey on what the effect of a 'brexit' could be on Travel Consumers Rights. When we pointed out to those...


Ski Holidays & Travel Insurance!

1 Dec 2015

Today, Frank is talking about Ski Holidays and the need to make sure you have adequate Travel Insurance and hold the all important European Health Insurance Card (EHIC)! The HolidayTravelWatch sur...


Hot Issues Travel blog

Your Consumer Travel Rights & The EU Referendum

I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with...

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My 5 Top Tips for booking that Getaway!

The last 2 years has provided plenty of angst for holidaymakers worried about spiralling costs, the problem with term time obligations or security. Our latest video provides you with my 5 top tips on how to make your holiday booking, the key messages are: Think, Research and Double-Check! Read the Terms and Conditions Carefully; Think before you Click; Protect yourself now with Travel ...

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Holidaymakers’ complaints from the Flamingo Oasis Hotel on the Costa Blanca; our concerns!

In the last few weeks we have heard from a number of returning holidaymakers who have stayed at the Hotel Flamingo Oasis in Benidorm on the Costa Blanca in Spain. The most concerning aspect of all these complaints centres in on the illnesses complained of and how it apparently affected a large number of hotel guests. In an age when Consumers are told that to complain or claim is bad and that ...

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Articles of Interest

Time for The Holiday Safety Certificate!

We are now only days away from the 10th Anniversary of the deaths of Christianne & Robert Shepherd, who succumbed to Carbon Monoxide poisoning whilst on holiday in Corfu. We are also over 12 months on from the Wakefield inquest held into their deaths. The horror of their fate was revealed by the findings of the inquest, which in turn has caused deep reflection at the heart of the Travel Industry. For many years we have been arguing for improved safety standards, whether it relates to food, balconies, crime, ships safety, kids club safety or cabin air quality. We have worked tirelessly...

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Call for BA to provide for a Passenger's Right to Know

Reports of a British Airways aircraft, en-route from San Francisco to London, having to divert to Vancouver, because of crew illness again raises the important issue of cabin air quality. In its ABC News report, a recording purporting to be from one of the flight crew, is heard to state to Air Traffic Control: "Toxic fumes; Toxic gas type fumes". The aircraft, an Airbus A380, landed safely in Vancouver and all 25 crew members were taken to local hospitals 'out of an abundance of caution'. The report suggests that some passengers were also taken ill but it is not clear whether they also...

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Repeated call for Aviation Authorities to introduce 'Passenger's Right to Know'

Yesterday we called on British Airways to reflect on their actions, following the diversion of flight BA 286 (SFO to LHR) to Vancouver. We suggested that the airline reflect on the incident and provide passengers with timely information so that they can determine whether or not they need to seek medical help. Within that press release we again set out our call for a universal 'Passenger's Right to Know'. In order to understand the passenger experience on this flight, we have noted the information contained within non-UK news reports. The Canadian News Channel, Global News have provided a...

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