Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. Read his latest post. Thanks for visiting our site.

Frank on the Radio

Holiday Complaints & The 2016 Holiday Standards Report

12 Jul 2016

Frank today launches the HolidayTravelWatch 2016 Holiday Standards Report. In that report, Frank will explain what we as Consumers think about travel and the holiday product and perhaps why we ex...


Top tips for your winter holiday - #skisafe!

7 Dec 2016

Today Frank is talking about how to keep safe on those slopes this winter. Our survey reveals that 6.5m Brits will be heading off to the winter slopes this season but a staggering 73% told us that...


The EU Referendum and Your Travel Consumer Rights!

17 Jun 2016

Today, Frank has picked up the 'hot potatoe' of the EU Referendum! We have carried out a survey on what the effect of a 'brexit' could be on Travel Consumers Rights. When we pointed out to those...


Hot Issues Travel blog

Your Consumer Travel Rights & The EU Referendum

I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with...

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Brexit: what will it mean for travel?

We have just published our latest video which looks at the changing landscape following the 'Brexit' vote. In this video, I provide a short guide on what UK holidaymakers will have to think about as we move towards the exit. Key areas such as currency fluctuations, visas, not having an European Health Insurance Card (EHIC) and how we will have to be careful on Travel Insurance along with the ho...

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Holiday Claims: A Culture of Compensation?

In March 2013, I was invited to make a presentation at the Association of British Travel Agents (ABTA); today they call themselves ABTA The Travel Association. I decided to discuss 'Perceptions & Futures' in which I revealed the nature and role of HolidayTravelWatch, the Consumer Perception of what goes wrong in holidays, Consumer Protesters and Campaigners. what our Organisation thought ab...

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Articles of Interest

Our top-tips for a safer Winter Sports Holiday!

It is expected that up to 6.5m Brits will be heading off this season on a winter sports holiday. The range of sports are as wide and as varied from beginner level up to the highly skilled and adventurous. For many Britsm such a holiday will be unlike the beach and touring holidays they may have experienced in the past. Mixed in with the delights of peaks and mountain scenery is the promise of clean air, experiencing a new activity, new friends and a relaxed nightlife to rest those weary bones. But, the key question is this: do Consumers adequately prepare for their winter sports holiday?...

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Recognition of Consumer Champions 2016!

Throughout our 22 year journey we have had the privilege of coming into contact with some very remarkable and determined people. Many are just ordinary Consumers trying to deal with the adverse situations they find themselves in whilst others are quietly working away in the background trying to secure change for the benefit of all Consumers.  At the close of 2016, for the second year running, and in recognition of our own Founder and Travel Champion, the late Brenda Wall, we have pleasure in announcing and presenting our Travel Champions for 2016. Our citation in recognition of their acti...

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Reaction to BBC Panorama's Investigation into Sousse Attacks

BBC Panorama's investigation into the 2015 Sousse beach attack has revealed the raw emotion that has remained hidden since that fateful day. The attacks have proved to be a watershed in Travel Advisories and how holiday destinations are sold; for British holidaymakers and their families it was not just about unbearable grief but an innocence that was lost in the sands of Sousse. Scenes from the programme revealed: The palpable terror of holidaymakers; The bravery of ordinary Tunisians;  Barricaded rooms; Failures and fears of the resort police; Police apparently being ill-equipped w...

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