Avoidable Hol Exp (1)

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post

Thanks for visiting our site.

Frank on the Radio

Flight Delays

21 Aug 2014

Fight for your rights when flights are delayed Airlines are routinely ignoring the basic rights of passengers when flights are delayed or cancelled according to new research by HolidayTravelWatch,...

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Death of a Salesman

11 Mar 2015

In this latest Radio interview, Frank talks about the findings from the latest HolidayTravelWatch Annual Survey. Today he talks about how holidaymakers book their holidays and what they think about...

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Stay Safe on the Slopes

21 Dec 2014

Christmas will soon be upon us, and while many people are looking forward to spending time with family and friends, others are already contemplating getting away from it all by jetting off for a fu...

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Hot Issues Travel blog

'Code Brown' - 'Poo in the Pool' - 'Logging' - Coming to a Hotel near you?

Bravo, Bravo! Concern for Public Health & Safety is alive and kicking! Why am I in a congratulatory mood? It is as a result of the latest article from the Daily Mail entitled: '‘Code Brown’: Hotel threatens £1,400 fines to rowdy Brits caught pooing in swimming pools in disgusting new 'logging' craze that exposes guests to harmful bacteria'.But hang on, can this be really true, that 'rowdy B...

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Open Letter - Aircraft Fume Event; A Passenger's Story!

Dear: Commissioner Bulc (DG Mobility & Transport); Mr Ky (Executive Director – EASA); The UK Secretary of State for Transport; The Right Honourable Patrick McLoughlin MP or his Successor; and Mr Andrew Haines (CEO - UK CAA) I have had the pleasure of meeting with colleagues from both sides of the Cabin Air Quality divide in Brussels and realise that more now than ever, the opposite ends of ...

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An Open Letter to the Travel Industry!

Dear Travel Industry HolidayTravelWatch is now approaching its 20th anniversary; I am also enjoying my own 12th anniversary at the helm of the Organisation! I thought now was a good a time as any to write openly to you and share some thoughts on matters of mutual interest. Through the years I have met some very nice Travel Industry people indeed; professional, dedicated to Consumers and believi...

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Articles of Interest

Open Letter – Call for Radical Overhaul of Flight-Crew Health Assessments and A Passenger’s Right to Know!

Dear Commissioner Bulc (DG Mobility & Transport); Mr Ky (Executive Director – EASA); The UK Secretary of State for Transport; The Right Honourable Patrick McLoughlin MP or his Successor; and Mr Andrew Haines (CEO - UK CAA) Open Letter – Call for Radical Overhaul of Flight-Crew Health Assessments and A Passenger’s Right to Know The appalling story of Flight AU9525 has brought into sharp focus the 'contract of trust' that exists between the Consumer and an Airline. Trust is also impliedly imported into the relationship between Government, Regulators and the Consumer. We recognise trust vi...

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An Open Letter to the Travel Industry!

Dear Travel Industry HolidayTravelWatch is now approaching its 20th anniversary; I am also enjoying my own 12th anniversary at the helm of the Organisation! I thought now was a good a time as any to write openly to you and share some thoughts on matters of mutual interest. Through the years I have met some very nice Travel Industry people indeed; professional, dedicated to Consumers and believing in the value of the holiday product. Equally I have met some members who are less than appreciative of the role of HolidayTravelWatch and I have experienced heckling, some have thrown their busines...

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Open Letter - Aircraft Fume Event; A Passenger's Story!

Dear: Commissioner Bulc (DG Mobility & Transport); Mr Ky (Executive Director – EASA); The UK Secretary of State for Transport; The Right Honourable Patrick McLoughlin MP or his Successor; and Mr Andrew Haines (CEO - UK CAA) I have had the pleasure of meeting with colleagues from both sides of the Cabin Air Quality divide in Brussels and realise that more now than ever, the opposite ends of the debate are even further apart. Nonetheless, I found that within the general cohort, there exists a body of people who are determined to examine, discuss and debate this serious issue in the spirit...

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