Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corf...


An end to avoidable holiday problems?

30 Jul 2015

20 years ago, this organisation was created from our Founder's bad holiday experience. Through the following years, she sought to highlight and argue for a change to the holiday product and bring...


School Holiday Costs; are they fair?

26 May 2015

Frank deals with the results of the HTW Survey of what parents thinks about school holiday costs. The survey was carried out to understand whether attitudes had hardened or softened after the 10...


Hot Issues Travel blog

Shock & Horror in Tunisia; Advice for worried Holidaymakers

Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In ...

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Crime & Misselling in Holidays; Is enough being done?

Regular readers will know that I have some serious concern about Magaluf on the island of Majorca. My concerns are centred around the fact that it is evident from speaking with reps and with people who live there, that there is a culture of crime, irresponsible selling and indeed misselling, which is Industrial in its scale of operations! So to give you an idea of Magaluf and its problems, you...

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Time to sort out the All-Inclusive Holiday?

This past few weeks has demonstrated that despite guiding Consumers for 20 years, the Travel Industry just does not seem to be consistent in delivering a good quality, safe and enjoyable all-inclusive holiday. The complaints received each and every day reveal a catalogue of poor standards which I would wager a small bet that no Holiday Company Executive would introduce his or her family to suc...

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Articles of Interest

Call for travel cost cuts in the summer holidays or introduction of Travel Ombudsman!

It’s that time of year, children are settling into their new school terms and summer has been and gone. But for some families the summer break may not have featured a summer holiday. Rising costs have made family getaways during the summer holidays increasingly difficult. Since September 2013, there has been a clamp down on parents’ ability to take their children out of school during term time, meaning they are forced to holiday during school breaks. New research conducted by holiday Watchdog, HolidayTravelWatch, has revealed consumers frustration and desire for change. Parents face price...

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HolidayTravelWatch expresses disappointment at UK Government’s failure on Carbon Monoxide in Holiday Properties

Today marks the day when new regulations enter into force, to require Landlords of rented properties to install and maintain Carbon Monoxide & Smoke Alarms. Whilst any measure to prevent death and injury is always welcome, the regulations expose a deficit in political thinking and action to protect many more ordinary citizens! The new regulations only apply to those rented properties that have solid fuel burning devices and ignore other potential sources of poisoning such as gas or oil. The regulations only apply to properties in England. More importantly, the new regulations are sil...

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HolidayTravelWatch welcomes forthcoming Coroner's report and calls again on UK Government to act on Carbon Monoxide

HolidayTravelWatch has since 2006, followed the tragic Corfu Carbon Monoxide case which caused the deaths of Robert & Christianne Shepherd. The Organisation monitored the inquest held into their death's and attended the proceedings in Wakefield. The jury in that case made a number of observations as to the evidence which led to the Coroner delivering a verdict of unlawful killing and that the Tour Operator, Thomas Cook, had breached their duty of care; we welcomed the outcome of the inquest and called for action. We note that various news outlets and some travel companies have started...

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