Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post

Thanks for visiting our site.

Frank on the Radio

Flight Delays

21 Aug 2014

Fight for your rights when flights are delayed Airlines are routinely ignoring the basic rights of passengers when flights are delayed or cancelled according to new research by HolidayTravelWatc...


Should I Use A Travel Agent

11 Mar 2015

Death of a Saleman? In this latest Radio interview, Frank talks about the findings from the latest HolidayTravelWatch Annual Survey. Today he talks about how holidaymakers book their holidays and w...


Stay Safe on the Slopes

21 Dec 2014

Christmas will soon be upon us, and while many people are looking forward to spending time with family and friends, others are already contemplating getting away from it all by jetting off for a fu...


Hot Issues Travel blog

'Code Brown' - 'Poo in the Pool' - 'Logging' - Coming to a Hotel near you?

Bravo, Bravo! Concern for Public Health & Safety is alive and kicking! Why am I in a congratulatory mood? It is as a result of the latest article from the Daily Mail entitled: '‘Code Brown’: Hotel threatens £1,400 fines to rowdy Brits caught pooing in swimming pools in disgusting new 'logging' craze that exposes guests to harmful bacteria'.But hang on, can this be really true, that 'rowdy...

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Holiday Advices - Are you sitting with your children on your flight?

We have been receiving an increasing number of calls for some time from holidaymakers who have been allocated seating away from their young children on aircraft. You cannot understand the logic of either holiday/airline contact centre staff, check-in staff or cabin crew, who somehow see no risk attached to children being seated some distance away from their parent’s or guardian! Airlines will c...

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Holiday 'Risk' Destinations - What should you know and what should you do?

As destinations become more diverse and accessible, so too does the potential ‘risks’ that face UK holidaymakers! Many holidaymakers are attracted, understandably by the gloss of the holiday brochure and the promise of sun-kissed days away from the drudge of ordinary life! Travel Companies are always crying that holidaymakers need to take responsibility for their own safety! As we have seen dur...

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Articles of Interest

Call for EU Regulation on Hotel Safety following Carbon Monoxide Verdict!

The 13 May 2015 will be remembered as a watershed day following the stunning verdict delivered by the Jury in Wakefield Coroners Court into the deaths of Christianne & Robert Shepherd. In 2006, these two young children died from Carbon Monoxide poisoning whilst on holiday at the Louis Corcyra Hotel on Corfu in Greece. Their deaths produced a shockwave throughout Greece, amongst Holidaymakers and the Travel Industry. HolidayTravelWatch commends the parents of Christianne & Robert Shepherd, for their courage and resolve in pursuit of the truth surrounding the deaths of their children...

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Campaigners call for Action following Corfu Carbon Monoxide Verdict!

The verdict of 'unlawful killing' and a finding that Thomas Cook breached their Duty of Care following an inquest into the deaths of Christianne & Robert Shepherd, presents the Travel Industry with a wake-up call on hotel safety! The Jury revealed a number of short-comings in the hotel property and in particular the boiler and its maintenance, but the most important concerns raised by the Jury related to how the hotel property was assessed. It is on the question of assessment of hotel accommodation that concerns HolidayTravelWatch and Co-Gas Safety and whilst they campaign on a wide ran...

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Travel Industry comments greeted with interest; Consumer Groups call for pan-European Law on Hotel Safety

A report from ITV News revealed that the Travel Industry are apparently calling for Universal Standards on Health & Safety in Holiday Accommodation. Whilst we would welcome any initiative to provide comprehensive Consumer Protection, an examination of their comments reveal some unanswered questions. It appears that the Industry is calling for a uniform standard in holiday accommodation, thereby placing the onus upon the accommodation owner to protect their guests. The apparent comments of the Industry do not appear to suggest that their own health & safety checks require examination...

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