Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corf...


An end to avoidable holiday problems?

30 Jul 2015

20 years ago, this organisation was created from our Founder's bad holiday experience. Through the following years, she sought to highlight and argue for a change to the holiday product and bring...


School Holiday Costs; are they fair?

26 May 2015

Frank deals with the results of the HTW Survey of what parents thinks about school holiday costs. The survey was carried out to understand whether attitudes had hardened or softened after the 10...


Hot Issues Travel blog

Shock & Horror in Tunisia; Advice for worried Holidaymakers

Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In ...

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Indisputable evidence on 'Risk Destinations'!

The recent atrocities in Tunisia and Thailand serve to make the point the the world has become regionally complex and offers a risk to many ordinary people, unaware of their potential exposure to that risk. Many of you following me will know that my view is quite clear;  because of the complexity and risk that exists in the world, you can no longer sell holidays via a one-stop universal model. ...

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Risk Destinations: Some Predictions!

Just before this last week-end, we were speaking in the press about 'risk destinations' and the failure of brochures and UK Foriegn Office Advisories to spell out exactly what kind of problems exist in some destinations. We have been speaking about these issues since 2007; the premise is simple - some destinations attract a higher risk, such as terrorism, civil disorder or extreme weather event...

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Articles of Interest

Warning to holidaymakers: Don't underestimate post-holiday effects of holiday illness!

HolidayTravelWatch receives many calls from holidaymakers where they tell us about their experience of illness at their holiday hotel. For many, the illness is but a part of their bad holiday and they often tell of the many other problems at their hotel or resort, which they often describe as their 'Holiday from Hell'. The common mistake for many holidaymakers is that once they have returned to the UK, they will often dismiss any other residual ill-health effects, simply wanting to put their holiday experience behind them; who could blame them? However, whilst holiday sickness is often trea...

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Parents: Our top 12 Tips for your backpacking off-spring

It is that time of the year, when your 18 year old+ off-spring are either heading off to university or for that year-long hike to foreign climes! There is no question, that apart from the emotional tug that you will feel from watching the chickens flee the nest, you will have no-doubt also contributed to their well-being through the endless pocket that is the 'Bank of Mum & Dad'! But as the moment draws near to take your son or daughter to the airport, perhaps those last minute preparations could do with some fine-tuning, so we have put together our top 12 tips for soon-to-be backpacker...

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2015: The 10 worst excuses for Holiday Illness!

The 2015 holiday year is proving once again to offer excuses rather than action when it comes to dealing with holiday illness. Many Britons travel to far off destinations, hoping to obtain some relief from the day-to-day stresses, only to find that the promise of their holiday product falls far short of expectations. Whilst the nature of holiday complaints is as wide as it is varied, the one common feature of each year is the crop of sickness reports that we receive. It is clear that holidaymakers do their very best to try and deal with problems in resort and when they return back to the UK...

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