Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corf...


Airport Rage & October's Half Term Holiday; Tips for Stress Free Travel!

23 Oct 2015

Did you know that 15% of parent's we spoke to admitted to suffering with 'Airport Rage'?  73% of parent's in our Holiday Standards Report told us that their holiday starts at the airport, so we wo...


An end to avoidable holiday problems?

30 Jul 2015

20 years ago, this organisation was created from our Founder's bad holiday experience. Through the following years, she sought to highlight and argue for a change to the holiday product and bring...


Hot Issues Travel blog

Shock & Horror in Tunisia; Advice for worried Holidaymakers

Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In ...

Read more

The 10 top holiday complaints & experiences this 2015 holiday season!

I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv...

Read more

Crime & Misselling in Holidays; Is enough being done?

Regular readers will know that I have some serious concern about Magaluf on the island of Majorca. My concerns are centred around the fact that it is evident from speaking with reps and with people who live there, that there is a culture of crime, irresponsible selling and indeed misselling, which is Industrial in its scale of operations! So to give you an idea of Magaluf and its problems, you...

Read more

Articles of Interest

HolidayTravelWatch welcomes forthcoming Coroner's report and calls again on UK Government to act on Carbon Monoxide

HolidayTravelWatch has since 2006, followed the tragic Corfu Carbon Monoxide case which caused the deaths of Robert & Christianne Shepherd. The Organisation monitored the inquest held into their death's and attended the proceedings in Wakefield. The jury in that case made a number of observations as to the evidence which led to the Coroner delivering a verdict of unlawful killing and that the Tour Operator, Thomas Cook, had breached their duty of care; we welcomed the outcome of the inquest and called for action. We note that various news outlets and some travel companies have started...

Read more

HolidayTravelWatch calls for an end to the criminalisation of term-time holiday parents

Throughout 2015, HolidayTravelWatch has been calling for an end to the unfairness imposed on parents by term-time holiday restrictions. Today, the Local Government Association has called for 'the removal of a blanket ban that prevents mums and dads taking children out of school for holidays during term-time'. They further argue that discretion should rest entirely with headteachers on a 'case by case basis' and 'not central government'. We support the call made by the LGA. This call is timely because of the recent Magistrates court case in the Isle of Wight, where a parent won an attempt t...

Read more

Call to Action on Holiday Safety Failures of the EU Commission

Campaigners and the Travel Industry have suffered a recent disappointment, delivered by Commissioner Jourova from DG Justice at the EU Commission. The Commission decided that an important Consultation on Safety in Holiday Accommodation was being concluded, apparently on the basis of finding no Consumer Detriment or that there was any failure of law or enforcement committed by Member States. This Organisation has attempted to extract the rationale for the Commission's decision, but to date, the Commission appears reluctant to answer key questions about how this decision was made. DG Justice...

Read more