Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corf...


Ski Holidays & Travel Insurance!

1 Dec 2015

Today, Frank is talking about Ski Holidays and the need to make sure you have adequate Travel Insurance and hold the all important European Health Insurance Card (EHIC)! The HolidayTravelWatch sur...


Airport Rage & October's Half Term Holiday; Tips for Stress Free Travel!

23 Oct 2015

Did you know that 15% of parent's we spoke to admitted to suffering with 'Airport Rage'?  73% of parent's in our Holiday Standards Report told us that their holiday starts at the airport, so we wo...


Hot Issues Travel blog

Fear not; an action plan post Brussels?

This past week, I have been hopefully offering reassurance across the airwaves, to Consumers worried about flying. I have tried to provide facts about how your security in EU airports is regulated, by reference to 2 principal European Regulations and further laws within the UK. The sheer horror of Brussels cannot be summarised in words except to say that such actions, from Lahore to the sands o...

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Zika Facts and Your Holiday - what you need to know!

As if Tourism and the lot of holidaymakers hadn’t suffered enough after 2015; this year has revealed the latest threat to Travel through the arrival of the Zika Crisis! Through this past week I have seen all sorts of sensationalist headlines, some declaring that you are not safe from the ‘head shrinking virus’. So, I thought it was time to set out a few facts to help you understand the issues a...

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The 10 top holiday complaints & experiences this 2015 holiday season!

I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv...

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Articles of Interest

Call to Action on Holiday Safety Failures of the EU Commission

Campaigners and the Travel Industry have suffered a recent disappointment, delivered by Commissioner Jourova from DG Justice at the EU Commission. The Commission decided that an important Consultation on Safety in Holiday Accommodation was being concluded, apparently on the basis of finding no Consumer Detriment or that there was any failure of law or enforcement committed by Member States. This Organisation has attempted to extract the rationale for the Commission's decision, but to date, the Commission appears reluctant to answer key questions about how this decision was made. DG Justice...

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Recognition of our Travel Champion's 2015

For many years, HolidayTravelWatch has met and heard of some remarkable people. Some are acting in the face of adversity whilst others are simply trying to effect change for the benefit of all travellers. At we reach the close of 2015, and in recognition of our own Founder and Travel Champion, the late Brenda Wall, we have pleasure in announcing and presenting our Travel Champions for 2015. Our citation in recognition of their actions or work states: "HolidayTravelWatch presents this recognition to its recipients on the basis that they demonstrate the very best of human qualities and the...

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Call for Minister to Act on Cabin Air Quality!

On Thursday 17 March 2016, the first real debate on aircraft cabin air quality was held at Westminster Hall. The subject matter received scrutiny following the excellent lobbying of the Unite Union and the Members of Parliament who have paid heed to Campaigners overall concerns. The debate discussed issues surrounding Cabin Air Quality and the health deficits (Aerotoxic Syndrome), suffered by both Aircrew and Passengers. Concerns have been raised for a number of years about the bleed-air system used on aircraft and the escape of pyrolised chemicals coming from the engine into the aircraft...

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