Independently fighting for better holidays

Holidaymakers contact us on a wide variety of issues. We receive regular complaints of holiday illnesses, accidents abroad, aerotoxic syndrome, flight delay & cancellation, cruise ship safety, contract claims, misselling of holidays or other holiday problems. Our ‘Call to Arms’ feature empowers holidaymakers to join together to fight for fair and just compensation for their holiday complaints

Welcome from Frank!
Frank says...
Recommendations of HTW

  • Frank Brehany smallMy name is Frank Brehany and I welcome you to the website of HTW! I am passionate about the rights of Consumers against those companies that fail to deliver a good holiday product! I hope that we will be able to help you whether you are simply looking for travel advices or with your holiday claims. Thanks for visiting us.

  • Frank writes regularly in the Crows Nest Travel Blog, today he states;

    "It is not for anyone outside Turkey to moralise on the rights and wrongs of a situation, but I will say, what I said repeatedly during the Tunisian & Egyptian crises, that concern and respect must always be shown to the people".  Read more...

  • We are very proud of our Service to Consumers - Free and without Obligation - read what other holidaymakers have to say about us!

    "I am pleased to say that after following your advice the dispute has been resolved and I am now in receipt of a cheque re compensation".

Why monitoring holiday illness resorts is so important!

This past few weeks has been busy in dealing with the numbers of holidaymakers affected by illness and poor hygiene conditions in resorts. The range of complaints indicate to us that whether the 'offence' against the holidaymaker is on land or at sea, there is scant regard to the issues that underpin the problems.  Let's face it, Giardia, Salmonella, Coliforms and so-called Norovirus is not down to any holidaymaker or a bug on the island - it is pure and simple, down to poor hospitality management. The one fear that we have is that an illness will have a serious affect upon a vulnerable hol...

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Lobbying for Travel Rights and HolidayTravelWatch

I was recently in the United States, working with pilots, cabin crew, representatives from Airbus & Boeing and American Airlines, arguing for a standard to deal with cabin air quality.  This work, done under the auspices of ASHRAE, is vital if we are going to tackle the scourge of fumes escaping into the aircraft cabin environment. As I was talking to one of the pilots representatives, he was intrigued about the work of HolidayTravelWatch. I provided an explanation of our work, conscious of the great differences on travel consumer rights in Europe and that of the USA. When I finished my...

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Travel Crises: Time for guidance to Turkey!

We have been watching the crises this past 14 days; firstly the weather crisis in Prague and secondly, the on-going and escalating crisis in Turkey. As I write this article, it seems that the Turkish Authorities have taken a tough line against the protestors.  This is a critical phase for Turkey as its image is important for the well-being of its 2020 Olympic dream! It is not for anyone outside Turkey to moralise on the rights and wrongs of a situation, but I will say, what I said repeatedly during the Tunisian & Egyptian crises, that concern and respect must always be shown to the peop...

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