Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. Read his latest post. Thanks for visiting our site.

Frank on the Radio

Holiday Complaints & The 2016 Holiday Standards Report

12 Jul 2016

Frank today launches the HolidayTravelWatch 2016 Holiday Standards Report. In that report, Frank will explain what we as Consumers think about travel and the holiday product and perhaps why we ex...

Listen

The EU Referendum and Your Travel Consumer Rights!

17 Jun 2016

Today, Frank has picked up the 'hot potatoe' of the EU Referendum! We have carried out a survey on what the effect of a 'brexit' could be on Travel Consumers Rights. When we pointed out to those...

Listen

Ski Holidays & Travel Insurance!

1 Dec 2015

Today, Frank is talking about Ski Holidays and the need to make sure you have adequate Travel Insurance and hold the all important European Health Insurance Card (EHIC)! The HolidayTravelWatch sur...

Listen

Hot Issues Travel blog

Your Consumer Travel Rights & The EU Referendum

I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with...

Read more

Low Cost Holidays - what to do?

Last week, Low Cost Holidays went into administration, leaving around 140,000 people in limbo with their travel plans. For most people, there have so far been no clear answers on whether their holiday has been booked and paid for, and now it has been revealed that the company only set aside €1.3 million as a bond with the Spanish authorities – meaning customers will only be refunded approximat...

Read more

Fear not; an action plan post Brussels?

This past week, I have been hopefully offering reassurance across the airwaves, to Consumers worried about flying. I have tried to provide facts about how your security in EU airports is regulated, by reference to 2 principal European Regulations and further laws within the UK. The sheer horror of Brussels cannot be summarised in words except to say that such actions, from Lahore to the sands o...

Read more

Articles of Interest

RIP UK Consumer Rights!

For the last 2 months, we have tried as an Organisation to warn of the problems to Consumer Rights in the event that the UK voted to leave the European Union. In that 2 month period, we were expected to offer an 'impartial' view and as an Organisation; we delivered on that expectation. On 19 June 2013 however, despite trying to extract answers to the fundamental questions surrounding Consumer Rights, we concluded that it was safer for Consumers to vote to Remain within the EU. The result of the Referendum was of no surprise to us, given the polarised issues, the failure to address real i...

Read more

Time to control the 'brexit' Foreign Currency Exchange Trap?

The momentous events of the UK's EU Referendum delivered the greatest period of political uncertainty the UK has witnessed for generations and a phoney war! We actively campaigned for the answers to the preservation of Consumer Rights and maintain that those hard-fought Rights must be preserved. In the shock following the 24 June 2016, we have been asked repeatedly what this decision means for Consumer Rights and how will this affect British Holidaymakers during the summer of 2016. We have made clear that there is no change to UK Citizens Rights; the vote is simply an indication of prefe...

Read more

Summer 2016 Holiday Guide for UK Holidaymakers; time for the Great Getaway!

The recent EU Referendum vote has heaped a daily news misery on UK Consumers who are often far removed from its machinations. At this time of year, those UK holidaymakers fortunate to be able to enjoy some precious time away, are likely to be approaching this year’s holiday with trepidation and relief! Since 2015, UK Consumers have been faced with one travel crisis after another or other problems and so we have decided to put together a 10-point plan to help you get ready for the off! Holidaymakers should start to prepare for their getaway by: Ensuring that they have received all their...

Read more