Avoidable Hol Exp (1)

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post

Thanks for visiting our site.

Frank on the Radio

Flight Delays

21 Aug 2014

Fight for your rights when flights are delayed Airlines are routinely ignoring the basic rights of passengers when flights are delayed or cancelled according to new research by HolidayTravelWatc...


Stay Safe on the Slopes

21 Dec 2014

Christmas will soon be upon us, and while many people are looking forward to spending time with family and friends, others are already contemplating getting away from it all by jetting off for a fu...


Illness On Holiday

1 Nov 2014

Some of us will only get to take one holiday a year yet, when we travel abroad for that precious week or two in the sun, we will put up with rude staff, poor quality food, unexpected changes to f...


Hot Issues Travel blog

'Code Brown' - 'Poo in the Pool' - 'Logging' - Coming to a Hotel near you?

Bravo, Bravo! Concern for Public Health & Safety is alive and kicking! Why am I in a congratulatory mood? It is as a result of the latest article from the Daily Mail entitled: '‘Code Brown’: Hotel threatens £1,400 fines to rowdy Brits caught pooing in swimming pools in disgusting new 'logging' craze that exposes guests to harmful bacteria'.But hang on, can this be really true, that 'rowdy...

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A Majorcan Experience, but what of the Holidaymakers?

For some time, this Organisation has received calls from young holidaymakers, affected by crime in a number of resorts around the Mediterranean and beyond. The scale of these complaints reveal that young British Holidaymakers are unwittingly exposed to a holiday product that strips them of not only money but dignity, respect and personal safety. Whilst young people are the focus of our reports,...

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A humbling 9/11 experience!

Kieron. In January 2014, I went to the United States travelling through Dublin Airport. If you take this route you have to pass through US Pre-Clearance before you reach your departure gate. Eric Taube Olsen. Once you arrive in the USA you simply pass from your arrival gate and move straight to the baggage reclaim area. Security was an issue that we had to encounter several times that mo...

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Articles of Interest

HolidayTravelWatch congratulates CO-Gas Safety on its 20th Year!

HolidayTravelWatch recognises the 20th Year of Campaigning and Consumer assistance given by The Carbon Monoxide & Gas Safety Society also known as CO-Gas Safety. The Society's President, Stephanie Trotter OBE, has been at the helm since its formation and has directed its precious resources and energies toward advocating for Consumers who feel that they are unable to do so when they have been affected by Carbon Monoxide. The Society challenges the fuel lobby, government and its agencies on the dangers of Carbon Monoxide (CO), a silent killer, which kills or maims without discretion. Step...

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Call on EU Commission to meet with UK Ships Safety Campaigners

The recent fires onboard the MS Norman Atlantic & The MV Boudicca reveal frightening scenarios for cruise ship and ferry passengers. The Norman Atlantic, en-route from Greece to Italy was engulfed by fire with passengers reporting to The Independent that there was panic, chaos, apparently no fire alarms, that the rescue operation was 'disorganised' along with a number of reported 'safety deficiencies' on 19 December 2014; many live's were lost as a result of this fire. On the Boudicca, the BBC reported that the ship experienced a fire in the engine room with passengers apparently report...

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Speech at the House of Lords; Carbon Monoxide and the State of Consumer Campaigning!

CO-Gas Safety (COGS) has celebrated its 20th Year of Campaigning and held its last Schools Poster Competition at the House of Lords on Tuesday 27 January 2015. We were honoured to be asked to deliver a speech at this event and did so about the state of Consumer Campaigning. Whilst we delivered our speech from a Carbon Monoxide perspective, we brought together the sum of our experiences from around the globe on the extensive areas that we cover. In summary, we offered that the Consumer is trusting but ignorant of the environment around them, from food to water to the air that we breathe. Vic...

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