Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post

Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corfu...


School Holiday Costs; are they fair?

26 May 2015

Frank deals with the results of the HTW Survey of what parents thinks about school holiday costs. The survey was carried out to understand whether attitudes had hardened or softened after the 100,...


Is the sea clean?

18 May 2015

Frank gave a Radio interview on 15 May 2015 with BBC Radio Cambridgeshire's 'Big Conversation'. The conversation was centred around the the new EU Directive and UK Regulations dealing with bath...


Hot Issues Travel blog

Shock & Horror in Tunisia; Advice for worried Holidaymakers

Today my heart goes out to the Victims, their Families and Friends and the Tunisian people; all of us here at HolidayTravelWatch offer our deepest sympathies and support. I have however been holding my breath for sometime. I have been watching the nightly news of the terrors taking place along the Mediterranean coast of North Africa and witnessing the unfolding of a Humanitarian Nightmare. In a...

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Holiday Advices - Are you sitting with your children on your flight?

We have been receiving an increasing number of calls for some time from holidaymakers who have been allocated seating away from their young children on aircraft. You cannot understand the logic of either holiday/airline contact centre staff, check-in staff or cabin crew, who somehow see no risk attached to children being seated some distance away from their parent’s or guardian! Airlines will c...

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Holiday 'Risk' Destinations - What should you know and what should you do?

As destinations become more diverse and accessible, so too does the potential ‘risks’ that face UK holidaymakers! Many holidaymakers are attracted, understandably by the gloss of the holiday brochure and the promise of sun-kissed days away from the drudge of ordinary life! Travel Companies are always crying that holidaymakers need to take responsibility for their own safety! As we have seen dur...

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Articles of Interest

Travel Industry comments greeted with interest; Consumer Groups call for pan-European Law on Hotel Safety

A report from ITV News revealed that the Travel Industry are apparently calling for Universal Standards on Health & Safety in Holiday Accommodation. Whilst we would welcome any initiative to provide comprehensive Consumer Protection, an examination of their comments reveal some unanswered questions. It appears that the Industry is calling for a uniform standard in holiday accommodation, thereby placing the onus upon the accommodation owner to protect their guests. The apparent comments of the Industry do not appear to suggest that their own health & safety checks require examination...

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Call for Tour Operator to respond positively to Consumer complaints on Adriatic Beach

For several weeks, HolidayTravelWatch has been contacted by British Holidaymakers who are concerned that the Hotel Adriatic Beach in Croatia is in the midst of major building works. Their complaints come on the cusp of holidays that have booked many months in advance and are unhappy that the holidays that they have chosen may not be delivered at the hotel of their choice. It is clear that holidaymakers are trying to resolve matters directly with the Tour Operator using Regulation's 12 & 13 of the Package Travel Regulations and aspects of the ABTA Code of Conduct. From what holidaymakers...

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Innocence lost in Tunisia; Demands for New Age in Travel

The sheer senseless waste of life in Port El Kanatoui in Tunisia is an affront to all decent peoples, no matter where they come from. The tales of heroism, courage and compassion, that have emanated from this terrible event, demonstrate the best response to the delusional criminals who perpetrate these vile deeds. We can only offer our deepest sympathies and support to the victims and survivors of this savage event. What events in Tunisia reveal is the end of the Age of Innocence of Travel. Since Friday, HolidayTravelWatch has been engaged in conversations primarily with those frightened to...

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