Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. Read his latest post. Thanks for visiting our site.

Frank on the Radio

Holiday Complaints & The 2016 Holiday Standards Report

12 Jul 2016

Frank today launches the HolidayTravelWatch 2016 Holiday Standards Report. In that report, Frank will explain what we as Consumers think about travel and the holiday product and perhaps why we ex...

Listen

The EU Referendum and Your Travel Consumer Rights!

17 Jun 2016

Today, Frank has picked up the 'hot potatoe' of the EU Referendum! We have carried out a survey on what the effect of a 'brexit' could be on Travel Consumers Rights. When we pointed out to those...

Listen

Ski Holidays & Travel Insurance!

1 Dec 2015

Today, Frank is talking about Ski Holidays and the need to make sure you have adequate Travel Insurance and hold the all important European Health Insurance Card (EHIC)! The HolidayTravelWatch sur...

Listen

Hot Issues Travel blog

Your Consumer Travel Rights & The EU Referendum

I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with...

Read more

Holiday Claims: A Culture of Compensation?

In March 2013, I was invited to make a presentation at the Association of British Travel Agents (ABTA); today they call themselves ABTA The Travel Association. I decided to discuss 'Perceptions & Futures' in which I revealed the nature and role of HolidayTravelWatch, the Consumer Perception of what goes wrong in holidays, Consumer Protesters and Campaigners. what our Organisation thought ab...

Read more

My 5 Top Tips for booking that Getaway!

The last 2 years has provided plenty of angst for holidaymakers worried about spiralling costs, the problem with term time obligations or security. Our latest video provides you with my 5 top tips on how to make your holiday booking, the key messages are: Think, Research and Double-Check! Read the Terms and Conditions Carefully; Think before you Click; Protect yourself now with Travel ...

Read more

Articles of Interest

Repeated call for Aviation Authorities to introduce 'Passenger's Right to Know'

Yesterday we called on British Airways to reflect on their actions, following the diversion of flight BA 286 (SFO to LHR) to Vancouver. We suggested that the airline reflect on the incident and provide passengers with timely information so that they can determine whether or not they need to seek medical help. Within that press release we again set out our call for a universal 'Passenger's Right to Know'. In order to understand the passenger experience on this flight, we have noted the information contained within non-UK news reports. The Canadian News Channel, Global News have provided a...

Read more

Holidaymakers: The Consequences of making a False Holiday Claim!

Over recent years and in particular the last few months, this Organisation has been concerned about the rise of so-called regulated and unregulated claims management companies and their practices. In particular, we are concerned by the robust way in which holidaymakers are approached in resorts or when they return to the UK, appearing to encourage them to make a claim for illness following their recent holiday. Whilst we have not received any direct call from holidaymakers alleging that they have been encouraged to 'upscale' their complaints, we have nonetheless heard from holidaymakers co...

Read more

Consumer Group urges UK PM to be cautious on Egypt

The recent press announcement by the United Nations World Tourism Organisation (UNWTO) and the World Travel and Tourism Council (WTTC), calling on the UK Prime Minister, Theresa May, to create the conditions for the resumption of flights from the UK to Sharm el Sheikh, has once again raised security concerns for holidaymakers. They argue that the UK Department for Transport security conditions have been met following the downing of the Metrojet Russian airliner in 2015. It is curious however that they advise that: "All other countries, including Germany and Russia, have allowed their airl...

Read more