Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Fb PublicityHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Frank contributes regularly to the Crows Nest travel blog. read his latest post Thanks for visiting our site.

Frank on the Radio

The Thomas Cook Affair - Carbon Monoxide Implications!

18 May 2015

On Wednesday 13 May 2015, the Jury in the Wakefield Coroners Court, returned a verdict on their inquiry into the deaths of Christianne & Robert Shepherd from Carbon Monoxide poisoning in Corf...


Ski Holidays & Travel Insurance!

1 Dec 2015

Today, Frank is talking about Ski Holidays and the need to make sure you have adequate Travel Insurance and hold the all important European Health Insurance Card (EHIC)! The HolidayTravelWatch sur...


Airport Rage & October's Half Term Holiday; Tips for Stress Free Travel!

23 Oct 2015

Did you know that 15% of parent's we spoke to admitted to suffering with 'Airport Rage'?  73% of parent's in our Holiday Standards Report told us that their holiday starts at the airport, so we wo...


Hot Issues Travel blog

Fear not; an action plan post Brussels?

This past week, I have been hopefully offering reassurance across the airwaves, to Consumers worried about flying. I have tried to provide facts about how your security in EU airports is regulated, by reference to 2 principal European Regulations and further laws within the UK. The sheer horror of Brussels cannot be summarised in words except to say that such actions, from Lahore to the sands o...

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Zika Facts and Your Holiday - what you need to know!

As if Tourism and the lot of holidaymakers hadn’t suffered enough after 2015; this year has revealed the latest threat to Travel through the arrival of the Zika Crisis! Through this past week I have seen all sorts of sensationalist headlines, some declaring that you are not safe from the ‘head shrinking virus’. So, I thought it was time to set out a few facts to help you understand the issues a...

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The 10 top holiday complaints & experiences this 2015 holiday season!

I was looking at our call volumes the other day and realised that in our 20 year history, we have never been so busy! Our recent Holiday Standards Report survey has revealed some interesting facts about what really gets under the skin of UK holidaymakers. So I thought I would share with you, some of the top 10 complaints and the real Consumer experiences that go with these complaints! Our surv...

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Articles of Interest

Call for Minister to Act on Cabin Air Quality!

On Thursday 17 March 2016, the first real debate on aircraft cabin air quality was held at Westminster Hall. The subject matter received scrutiny following the excellent lobbying of the Unite Union and the Members of Parliament who have paid heed to Campaigners overall concerns. The debate discussed issues surrounding Cabin Air Quality and the health deficits (Aerotoxic Syndrome), suffered by both Aircrew and Passengers. Concerns have been raised for a number of years about the bleed-air system used on aircraft and the escape of pyrolised chemicals coming from the engine into the aircraft...

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Time for UK Cruise Passengers to stand up for their rights?

The recent news of the MV Balmoral passengers allegedly suffering with the so-called Norovirus infection, simply adds to a long list of complaints received by this organisation from cruise passengers.  UK cruise-lovers often report to us their experience of poor conditions and threats to their health from their time on board cruise ships and river boats. Passengers are meant to be reassured by the now oft repeated mantra from Cruise Companies, that the health and welfare of their passengers are paramount and that they apply all the latest health protections to keep them safe. The cruise i...

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Term-Time Holiday Costs; the Court has spoken - Time for action!

The High Court has ruled in favour of a parent who was fined for taking his child out of school for a holiday. The court ruled that he had not broken the law and that the magistrates had not 'erred' in their decision. The court also ruled that in any assessment of the law, there was a need to take a much wider view of circumstance. We consider that the decision was correct; it was a triumph of proportionality over dogma. The issue of term-time holiday costs is one that has attracted a great deal of angst from parents, who often express to us that in their opinion, Travel Companies are 'pr...

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