Avoidable Hol Exp

Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong and you need to make a holiday complaint.

Welcome to HolidayTravelWatch! For over 22 years we have been helping Consumers like you to deal with their travel or holiday complaints. We have dealt with every conceivable problem from a name change to a serious failure in quality, to flight or ship delays, to illness or accident to serious sexual assaults or suspicious deaths abroad. We are passionate about helping Consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance.

Read our Hot Issues Travel Blog. Read our latest post. Thanks for visiting our site.

Frank on the Radio

Holiday Complaints & The 2016 Holiday Standards Report

12 Jul 2016

Frank today launches the HolidayTravelWatch 2016 Holiday Standards Report. In that report, Frank will explain what we as Consumers think about travel and the holiday product and perhaps why we ex...

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Top tips for your winter holiday - #skisafe!

7 Dec 2016

Today Frank is talking about how to keep safe on those slopes this winter. Our survey reveals that 6.5m Brits will be heading off to the winter slopes this season but a staggering 73% told us that...

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The EU Referendum and Your Travel Consumer Rights!

17 Jun 2016

Today, Frank has picked up the 'hot potatoe' of the EU Referendum! We have carried out a survey on what the effect of a 'brexit' could be on Travel Consumers Rights. When we pointed out to those...

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Hot Issues Travel blog

Your Consumer Travel Rights & The EU Referendum

I want to share with you some key information about the forthcoming EU Referendum and Travel Consumer Rights. As some of you may be aware, I have already spoken widely in the press, on the radio and TV on this subject matter. Our country is faced with the single most important choice in several generations. As I write this, I despair at not only the level of the intelligence and respect with...

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Brexit: what will it mean for travel?

We have just published our latest video which looks at the changing landscape following the 'Brexit' vote. In this video, I provide a short guide on what UK holidaymakers will have to think about as we move towards the exit. Key areas such as currency fluctuations, visas, not having an European Health Insurance Card (EHIC) and how we will have to be careful on Travel Insurance along with the ho...

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Holiday Claims: A Culture of Compensation?

In March 2013, I was invited to make a presentation at the Association of British Travel Agents (ABTA); today they call themselves ABTA The Travel Association. I decided to discuss 'Perceptions & Futures' in which I revealed the nature and role of HolidayTravelWatch, the Consumer Perception of what goes wrong in holidays, Consumer Protesters and Campaigners. what our Organisation thought ab...

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Articles of Interest

Reaction to BBC Panorama's Investigation into Sousse Attacks

BBC Panorama's investigation into the 2015 Sousse beach attack has revealed the raw emotion that has remained hidden since that fateful day. The attacks have proved to be a watershed in Travel Advisories and how holiday destinations are sold; for British holidaymakers and their families it was not just about unbearable grief but an innocence that was lost in the sands of Sousse. Scenes from the programme revealed: The palpable terror of holidaymakers; The bravery of ordinary Tunisians;  Barricaded rooms; Failures and fears of the resort police; Police apparently being ill-equipped w...

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The Tunisia Inquest - An Innocence Lost; A Radical Solution!

Today marks the beginning of the end of a very long and painful journey for the Families of the 38 UK & other Nationalities, who were killed following the awful events on Sousse beach on 26 June 2015. On that day, an innocence was lost on the sands of Sousse in Tunisia. In our view, that innocence attaches itself to Travel Companies, Government and Consumers. Following this terrible attack, it became apparent to Consumers not directly affected, that the simple purchase of a Package Holiday required something more than descriptions about a hotel or a resort’s facilities. Holidaymakers...

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Requiescat in Pace Eques Auratus - Acknowledgement of the Important Role of Policing in Tourism

As tourists, we attach ourselves to symbols; that attachment connects us to a time or a place and quite possibly sorrow or an idea. For many holidaymakers, these connections represent not just our own desire to stretch out and see the world, but to take just a small piece; a memory, a photo of that place, that time or indeed of an individual. And so it is that the area around Westminster Bridge holds so many memories of discovery, of being some place different; drinking in a culture that has spread its worth around the world. As an Organisation, we know the area around Westminster very we...

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