Helping Holiday Makers with their Holiday Complaints

Sadly, some holidays never quite live up to the promise. Others stick in the memory for all the wrong reasons.

It shouldn’t be like that and together we need to combat those who are purposely devaluing the holiday experience.

As an independent organisation we are on your side, and within this site you’ll find all you need to help you plan the perfect holiday and what to do if things go wrong. 

Meet Frank!
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  • Frank Brehany smallHi, I’m Frank Brehany, Consumer Director for HolidayTravelWatch. I qualified as a lawyer before I became involved with HTW and I am passionate about helping consumers fight back against companies who deliver a poor holiday product. Our aim at HTW is to help you, whether you’re making a holiday claim or simply desire free unbiased travel guidance. Thanks for visiting our site.

  • Frank contributes regularly to the Crows Nest travel blog. Read his latest post.

    "...they know, that we are like a dog with a bone; we are not going to let go of the issue, wherever that may be!" Read More...

  • At HTW we are proud of our service to consumers. Read what other holidaymakers have to say about us!

    "I am pleased to say that after following your advice the dispute has been resolved and I am now in receipt of a cheque re compensation".

Consumer Group guides holidaymakers on their Flight Rights

HolidayTravelWatch has noted the increase in calls to its helpline from holidaymakers who have suffered with flight delays and cancellations. This follows on from the extensive publicity surrounding such issues and in particular, the Court of Appeal decision that all Air Passengers should receive compensation for their Flight Delays. It is the understanding of this Organisation that these decisions will be appealed to the UK Supreme Court. Complaints to our helpline include: No meals or refreshments offered; No hotel accommodation offered where an overnight stay is involved; Failure to pro...

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'Code Brown' - 'Poo in the Pool' - 'Logging' - Coming to a Hotel near you?

Bravo, Bravo! Concern for Public Health & Safety is alive and kicking! Why am I in a congratulatory mood? It is as a result of the latest article from the Daily Mail entitled: '‘Code Brown’: Hotel threatens £1,400 fines to rowdy Brits caught pooing in swimming pools in disgusting new 'logging' craze that exposes guests to harmful bacteria'.But hang on, can this be really true, that 'rowdy Brits' have now slunk so low that they have taken to toiletting in hotel swimming pools? The report centres around a letter that is apparently being circulated to guests staying at the Holiday Village...

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Consumer Group challenges deliberate 'Logging' claims at Holiday Hotels!

HolidayTravelWatch is concerned to read an article in the Daily Mail which appears to claim that a 'new craze' of defecating in hotel swimming pools is ruining holidays; these are known as 'Code Brown' or 'Logging' events. The article is written around a letter that was apparently circulated to hotel guests at the Holiday Village Red Sea in Egypt by First Choice. The letter notes that there has been an increase in the number of faecal events in the hotel's swimming pool and advises dire consequences for those perpetrating such an act. The newspaper article suggests that those committing thi...

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