Independently fighting for better holidays

Holidaymakers contact us on a wide variety of issues. We receive regular complaints of holiday illnesses, accidents abroad, aerotoxic syndrome, flight delay & cancellation, cruise ship safety, contract claims, misselling of holidays or other holiday problems. Our ‘Call to Arms’ feature empowers holidaymakers to join together to fight for fair and just compensation for their holiday complaints

Welcome from Frank!
Frank says...
Recommendations of HTW

  • Frank Brehany smallMy name is Frank Brehany and I welcome you to the website of HTW! I am passionate about the rights of Consumers against those companies that fail to deliver a good holiday product! I hope that we will be able to help you whether you are simply looking for travel advices or with your holiday claims. Thanks for visiting us.

  • Frank writes regularly in the Crows Nest Travel Blog, today he states;

    "I say that we should not be placing Consumers on the front-line in holiday destinations and certainly not making them the foot-soldiers in the so-called 'war on terror' Read more...

  • We are very proud of our Service to Consumers - Free and without Obligation - read what other holidaymakers have to say about us!

    "I am pleased to say that after following your advice the dispute has been resolved and I am now in receipt of a cheque re compensation".

The new Package Travel Directive - Separating the myths from reality!

I read the other day what must be the non-story of the week, or is it? It comes via the TTG, where the newly formed Association of Travel Agents (a breakaway group from ABTA), voiced concerns over the TTG's revelation that the EU Commission introduced a radical plan to scrap the Package Travel Directive! Within the article there was much fear and concern expressed for the removal of this law, as it would remove 'Consumer Protection'.  However, whenever the travel industry talk about 'Consumer Protection', they generally only talk about 'Financial Protection' - that kind of protection does ...

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The caring face of the so-called DIY Package Holiday!

Every now and again I hear of a holidaymakers experience which demonstrates the shocking attitude of some travel companies.  What is equally distasteful is reading about how many months individual holidaymakers will invest to try and resolve their holiday complaints, only to be, for want of a better expression, to find themselves 'shafted' by their 'travel companies'! This story does not just involve this particular so-called DIY Package Holiday company, which proudly displays its travel trade membership on its website, but also a hotel/apartment in Turkey, where according to Trip Advisor,...

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So Richard Branson does not like some Travel Advisories – so what about the Consumers?

I was interested to read that Richard Branson does not like the travel advisories issued by the UK Foreign Office.  His argument centres around the position that more travel is the best way to defeat terrorism.  He believes that, “The right thing is for every country to not put out advisories against nations that suffer terrorist attacks, but instead continue to aid them, through tourism and trade”; Richard is entitled to his opinion. The problem with this argument can be summed up in two words – Insurance & Choice! The other issue that I have with Richard is this; travel advisories are...

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CeeViews: Independent Holiday Reviews
Diver Land, Sharm Al Shiekh
We booked the holiday from the next Escape. We stayed in the Hauza Beach Hotel. The spo...
Rameses III - River Nile Cruise Review, Egypt
Generally, the holiday was good but the four day cruise was turned into one day cruise....
Holiday Chalet Review: Alpine Retreat, France
Just thought I would drop a quick review on Alpine Retreat in Chatel, France. The chal...
Holiday Resort Review: Anantara, Maldives, Indian Ocean
The Maldives is a beautiful part of the world,however this was our second visit and we ...